What are the responsibilities and job description for the Courtyard Bozeman Houseperson position at Level5 Hospitality?
Job Title: Houseperson Department: Housekeeping Reports to: Director of Housekeeping
Job Summary:
The Houseperson will be responsible for assisting room attendants and responding to guest calls. The goal is to provide Level5 Hospitality high touch housekeeping service for each guest stay.
Duties/Responsibilities:
- Clean common areas including lobby, pool area, gym stairwells, hallways, guest laundry, public restrooms, hallways, back office space and any other spaces as needed
- Maintains outside walk areas and landscaping, which includes sweeping debris, washing walkways, removing snow, raking leaves, and watering, cutting, trimming grass and shrubs
- Perform property walks and identify areas that need attention
- Identifies and addresses minor maintenance issues throughout hotel, notifying supervisor when appropriate
- Fulfills guest requests made to front desk staff, including but not limited to toiletries and linens
- Maintain the cleanliness and organization of floor closets and corridors to include removing trash, wiping down shelves/counters; sweeping, moping and/or vacuuming floors; and removing non-floor closet items and storing in appropriate areas
- Respond to special requests, guest complaints, and the delivery of housekeeping/room supplies to achieve complete guest satisfaction
- Deliver lost and found items according to established procedures
- May regularly assist with deep cleaning projects
- Maintains outside walks of area
- Performs other related duties as assigned
Required Skills/Abilities:
- Detail-oriented and thorough
- Ability to remain discreet and respect the privacy of guests
- Ability to perform consistent work to the highest of standards
- Ability to interact with guests in a pleasant, friendly way
Education and Experience:
- Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
- Ability to read, write, speak, understand, and communicate in basic English preferred
Physical Requirements:
- Must be able to remain in a stationary position during shift.
- Must be able to access and navigate the facility.
- Employees are required to adhere to safety requirements by wearing the appropriate personal protective equipment.
- Work is routine and repetitive in nature and may require strenuous physical exertion at times, including the ability to move objects weighing up to 50lbs
