What are the responsibilities and job description for the NSB - Server position at Level99 Entertainment?
WHO WE ARE
Level99 is a first-of-its-kind destination for real-world, social, challenge-based entertainment for adults featuring over 50 mental and physical challenges set in immersive, artistic environments. Each challenge is designed to bring a group together in engaging activities that take 2 to 4 minutes to complete, sparking moments of laughter in epic fails and high-fives in triumphant wins. From navigating our iconic Axe Run, to solving puzzles in a Crystal Cavern, to conquering the largest pinball game imaginable, Level99 offers endless ways to play using both body and mind. Level99 tracks each player’s progress as they work their way up the coveted leaderboard or try to collect every “star” available in the venue, unlocking exclusive rewards as they play. To enhance the gaming experience, Level99 offers a full-service bar, restaurant, and beer hall, Night Shift Kitchen Tap, that features scratch-made cooking, legendary craft beers, hand-made creative cocktails, and a variety of dining and gathering spaces for events. In 2025, we will be adding Victory Brewing in Tysons, VA and Two Roads Kitchen Tap in West Hartford, CT to our group of restaurants as we team up with local brewers in support of our northeast expansion.
Level99 opened its first location in 2021 in Natick, MA, followed by its second location in Providence, RI in 2024. A young, entrepreneurial company, Level99 has immediate plans to triple in size over the next 18 months. We are backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects such as 5 Wits, Boda Borg, Blue Man Group, and Walt Disney Imagineering. This position is an opportunity for an experienced and motivated individual to dive into a fast-paced, dynamic environment where you can apply your skills in a fun and exciting setting that brings joy and entertainment to hundreds of thousands of people each year. More information on Level99 and our restaurants is available at http://www.level99.com.
JOB DESCRIPTION
The duties & responsibilities below are for servers but our success is entirely predicated on everyone supporting one another - Server & Bar, Front & Back of House.
• Make guests feel appreciated and welcome through your actions.
• Always seek meaningful connection with guests and cultivate regulars.
• Have a good time and serve guests with a genuinely positive attitude.
• Convey passion and knowledge for our beer and entertainment as part of the hospitality experience. Always be humble, recognizing mastery of beer is a life’s work.
• Convey enthusiasm for our food menu. Maintain proper knowledge of the menu and food allergies within dishes. Show interest in the Level99 experience.
• Approach guests with empathy and create a welcoming but not overbearing table presence.
• Be present and attentive by recognizing visual cues of guests’ needs before they realize what they need.
• Work as a team at all times, inside and out of service, always looking to support one another and prioritize on behalf of the guest.
• Be proactive about keeping the server stations stocked and your section clean and clear.
• Review daily tasks checklist to have the floor clean and ready for service.
• Run food, bus tables and contribute to beer hall experience.
• Uphold the expectation of “Full hands in. Full hands out.”
• Accurately process transactions using the POS system including guest payments and order tracking to ensure proper inventory.
• Understand and follow the steps of service.
• Be punctual and show up to work on time and ready to work.
• Check identification of guests to verify they are of legal drinking age.
• Embracing change and desire to grow with Night Shift Brewing.
• Transparency between team members and management
• Comply with all health, safety and hygiene standards and policies.
• Perform all other duties needed and requested
\n- Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required - weekend availability a must
- Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs
- Able to grasp, reach overhead, push, lift and carry up to 50 pounds
- Ability to work well under pressure in a fast paced, ever changing work environment
- Effective verbal and written communication skills
- Knowledge of health and sanitation code and policies
- Organized with strong attention to detail
- High integrity and professionalism
- A positive, joyful, upbeat and energetic attitude – leading by example
- Must be 18 years old or older, the legal age to serve and/or bartend
While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!
YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…
• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
• Are just a little bit obsessive about getting the details right the first time
• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"
