Venue Technician - Opening Team!

WHO WE ARE

Level99 is a first-of-its-kind destination for real-world, social, challenge-based entertainment for adults featuring over 50 mental and physical challenges set in immersive, artistic environments. Each challenge is designed to bring a group together in engaging activities that take 2 to 4 minutes to complete, sparking moments of laughter in epic fails and high-fives in triumphant wins. From navigating our iconic Axe Run, to solving puzzles in a Crystal Cavern, to conquering the largest pinball game imaginable, Level99 offers endless ways to play using both body and mind. Level99 tracks each player’s progress as they work their way up the coveted leaderboard or try to collect every “star” available in the venue, unlocking exclusive rewards as they play. To enhance the gaming experience, Level99 offers a full-service bar, restaurant, and beer hall, Night Shift Kitchen Tap, that features scratch-made cooking, legendary craft beers, hand-made creative cocktails, and a variety of dining and gathering spaces for events. In 2025, we will be adding Victory Brewing in Tysons, VA and Two Roads Kitchen Tap in West Hartford, CT to our group of restaurants as we team up with local brewers in support of our northeast expansion. 

Level99 opened its first location in 2021 in Natick, MA, followed by its second location in Providence, RI in 2024. A young, entrepreneurial company, Level99 has immediate plans to triple in size over the next 18 months. We are backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects such as 5 Wits, Boda Borg, Blue Man Group, and Walt Disney Imagineering. This position is an opportunity for an experienced and motivated individual to dive into a fast-paced, dynamic environment where you can apply your skills in a fun and exciting setting that brings joy and entertainment to hundreds of thousands of people each year. More information on Level99 and our restaurants is available at http://www.level99.com.

JOB DESCRIPTION

The Venue Technician (“Venue Tech”) works closely with the Venue Technician Lead to ensure a best-in-class gameplay experience for Level99 guests. You will work in the trenches, hands-on, to assist with the maintenance, repair, improvement, and replacement of Level99’s attractions and Entertainment facilities. The Venue Technician is passionate about getting the details right, meeting guest needs before being asked, and ensuring a safe, clean and well maintained venue.

A Level99 Venue Tech has honesty and personal integrity that is above reproach, prefers a joyful and positive approach to challenging situations, chooses humility over the need to “be right,” and in all things acts as though you are the Owner and Operator of their venue.

Responsibilities of this position will include:

• Troubleshoot electro-mechanical systems, sets, wiring, facilities items and other systems throughout the venue.

• Repair and maintain Level99’s facility and attraction elements, using skills/techniques that may include:

• Expert craftsmanship in a variety of materials including wood, metal, plastics, etc.

• Painting, surfacing, and refinishing, including decorative and scenic elements

• Practical wiring of electro-mechanical devices and systems

• Troubleshooting of PCs, networks, micro-controllers, and other electronic equipment

• Maintaining up to date knowledge in the safe and efficient use of all relevant shop hand and power tools

• Studying and interpreting shop drawings, sketches, wiring diagrams, and other design documents

• A working knowledge of general facility maintenance practices such as plumbing, HVAC, wiring, etc.

• Assist in updating and maintaining documentation, procedures, and the attraction maintenance log to ensure the proper, efficient, and safe operation of the attractions and the Entertainment space as a whole

• Keep individual workspaces, and the building as a whole, clean, organized, and efficient

• Perform preventative maintenance and weekly inspections/upkeep for Level99 attractions as needed

• Maintain an organized, prioritized, continuously updated, personal task list, with estimated completion dates

• Research, specify, and purchase products and solutions for recurring venue maintenance items

• Prioritize personal safety and the safety of coworkers and guests in the day-to-day execution of duties

• Continuously uphold Level99 brand and visual standards across all parts of the business, including product, experience, graphic design, and display standards, as well as environmental cleanliness and organization

• Ensure guest safety within the venue, continuously monitoring and addressing any foreseeable risks to guests’ health and welfare

• Take initiative, seeing what needs to be done and assembling the resources to accomplish self-determined goals, in continual pursuit of improvement of our guest experience and venue performance  

• Follow the direction of supervisors and manage time effectively

• Maintain a positive, upbeat, pro-active attitude and inspire the same in fellow team members

• Occasional travel to facilitate the opening of new venues

• Other duties, as assigned

Note: This role may require travel to Natick, MA for training purposes.

• Highly organized with strong attention to detail
• Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness to pressing technical issues as required
• Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs/ladders, and read/interpret technical manuals and instructions
• Able to grasp, reach overhead, push, lift and carry up to 50 pounds.
• Ability to prioritize, multi-task, calmly and effectively work with a leader under tight deadlines, manage multiple projects, and work in a fast-paced, deadline-oriented environment.
• Ability to work well under pressure and complete assigned tasks during operating hours, while in the midst of guests
• Operational knowledge of technical equipment inclusive of rigging, carpentry, sound, and lighting
• Experience with the safe operation of power tools, hand tools, ladders, lifts, and electricity
• Strong verbal communication skills
• High integrity and professionalism
• High School education or equivalent  
• Understands, utilizes and embraces new technology and its implementation into our operation, with specific knowledge in, but not limited to, the Google Suite (Docs, Sheets, Slides, etc.) 
• A positive, joyful, upbeat and energetic attitude
• Willingness to "roll up your sleeves" and get into the details as a team player with a "get things done" proactive attitude

• Minimum 1 year of experience working in a related tech/maintenance capacity
• Preferred Education: Bachelor’s Degree in Production, Design, Theatre Tech, Engineering, or other related degree

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!

YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…

• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work

• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job

• Are just a little bit obsessive about getting the details right the first time

• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"