What are the responsibilities and job description for the General Manager position at Levels SF?

Levels is on a mission to create a pinnacle retail experience and event space for those who love, live and work at the intersection of fashion, sports and entertainment. Levels is located in the Mission Bay district of San Francisco, situated just a few blocks south of the Chase Center. This role will lead all elements of our venue (retail and events), and ensure the venue opens in a successful fashion in December 2024.

The ideal candidate is a self-starting team leader who always takes initiative. Someone who has had P&L responsibilities, direct experience launching, growing and managing multi purpose venues, and managing both part and full time employees. Event production, inventory management, experience driving social media strategy, and a passion for cultivating a strong and collaborative culture are bonus characteristics of the ideal candidate.

Responsibilities

The primary duty of the General Manager is to be the on the ground leader for the venue, overseeing the P&L, all operations and marketing of the venue and ensure the highest level of experience for customers,clients and employees, which will include :

Leadership :

Set the tone and culture for our venue
Strategize growth opportunities for the business
Be the lead on-site contact for sponsors, brands and event bookers
Create KPIs and goals for both full time and part time teams
Determine, negotiate and manage (or delegate management) of third part vendors and agencies as needed
Act a representative of the company, the owners and the brand Levels is building

P&L :

Identifying and implementing key revenue drivers

Building and maintaining budgets

Reporting P&L

Creating forecasts to set KPIs for all departments within the venue

Staff :

Hiring, training, and managing staff including venue processes and scheduling

Overseeing any additional support staff, including venue maintenance and security, are professionally and cost-effectively implemented

Manage review process, development and growth of direct reports

Events :

Managing brand and corporate bookings

Leading strategy and third party vendors in identifying and securing bookings

Ensuring effective event management before, during and after each event

Securing any necessary permits for events

Marketing :

Create the overarching strategy for marketing the venue including community engagement, paid media and out-of-home

Manage staff for social media management and upkeep

Performance Tracking :

Produce weekly and monthly P&L reports and overarching financial model

Track overall attendance and traffic into the space

Provide monthly reports to ownership against pre-set KPIs

Maintaining the overall quality and experience of the space

Build and maintain relationships with the overall building / portfolio management team

Measures of Success

Traffic (Both Retail Customers and Event Bookings)

Customer Feedback

Qualifications & Requirements

Minimum of eight years experience working in venue management, hospitality or retail

Experience managing teams, both FTE, PTE and contractors

Strong network of specialists, contractors and vendors

Experience managing venue budgets and cash flows

Experience with accounting software like Xero is a bonus

Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

Marketing and sales experience

Will require late night and evening work, with flexible scheduling

Compensation

120,000 to $140,000 dependent on experience

Up to 15% Annual Bonus on a tiered structure based on revenue targets

Up to 15% of Base Salary available in commission for new events and sponsorships

Salary : $120,000 - $140,000

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