What are the responsibilities and job description for the Senior Customer Service Representative position at Levi, Ray & Shoup, Inc. (LRS)?
We are looking for candidates who are:
- Customer-focused | World Class Customer Experience. Must enjoy helping our retail network resolve issues and speaking with them via phone and over Microsoft Teams. Professional. Passionate about delivering a world-class customer experience.
- Support experience. Meets or exceeds service level agreements, has worked in ServiceNow, has done support before.
- Team Player. Helps others learn, prioritizes the success of the group, collaborates, supports others to achieve common goals.
- Continuous improvement mindset. Offers solutions to prevent repeat service tickets. They want to learn and are curious, creative and interested in improving the existing model. Great time management with a focus on using time efficiently.
- Flexible: Ability to work until 10 pm and on weekend days (8-4 pm) when needed.
- Technical skills. At least one year of Salesforce experience including demonstrated critical thinking and problem-solving skills. Prefer Salesforce Admin certification and Salesforce Service Cloud certification.
- Nice to have: Experience with APIs and Postman to help us work smarter, not harder.
