Client Success Representative

Why Levin & Nalbandyan, LLP

Levin & Nalbandyan, LLP is a prominent Los Angeles law firm that is raising the bar on what it means to be trial lawyers. As trendsetters in the legal space, we pride ourselves on delivering exceptional legal services while fostering a collaborative and inclusive work environment. As a modern-day law firm, we prioritize data-driven strategies and are committed to delivering client-centric solutions.

Our mission is clear: to provide unparalleled legal services for our clients and ensure that justice is obtained for those who need our help. Along with our focus on continuous improvement, we offer career advancement opportunities and comprehensive training to support our team members’ success.

Our law firm is seeking Client Success Representatives to join our growing team. The ideal candidates will take on the responsibility of qualifying leads, creating sales opportunities, conducting discovery with prospective clients, and ensuring that prospective clients become actual clients by presenting our law firm’s unrivaled successes and value proposition.

Our Client Success Representatives play a crucial role in retaining clients through empathetic communication and efficient coordination. Strong organizational skills, attention to detail, and a customer-centric mindset are essential for success in this role.

Your Role and Impact:

• Develop, maintain, and convert a pipeline of qualified leads
• Build trust and relationships with prospective clients through empathy and professionalism
• Present Levin & Nalbandyan, LLP's multi-faceted abilities to obtain the best possible results for prospective clients across our practice areas
• Develop unique sales and closing strategies to ensure prospective clients receive the best service possible at Levin & Nalbandyan, LLP
• Cultivate a sales-oriented approach to retain clients
• Achieve key performance indicators (KPIs) and meet established goals

Your Skills and Expertise:

• A genuine interest in improving your sales and business development skills
• A passion for helping individuals that have suffered injuries or an injustice by their employer
• A growth mindset to tackle daily challenges and to support the growth of the Client Success Team and Levin & Nalbandyan, LLP
• Bilingual proficiency in English and Spanish
• Outstanding verbal and written communication to conduct high volumes of lead qualification
• Professionalism and discretion in handling confidential information
• Coachability, with a willingness to learn and adapt to new systems and processes
• Adaptability and the ability to improve or develop new systems and processes to propel our growth

Why You’ll Love Working Here:

By joining our team, you are launching your career in client relations and in the legal industry. We want to support you in your new role with:

• Ample opportunities to grow your career and skills, and mold the client success team with your knowledge and skills
• Recognition of your great work through bonuses and incentives, and peer-nominated awards
• Pipeline for growth into case management, operations, and analytics
• Paid time off to rest and recharge
• Robust health and benefits packages including an employee mentoring program and on-the-job training

Life at Levin & Nalbandyan, LLP:

• Modern office space
• Food provided
• Opportunities for professional growth and development
• Casual work attire
• Relaxed atmosphere
• Supportive and inclusive workplace culture
• Goal-oriented environment with performance incentives
• Flexible working hours
• Safe work environment
• Lively atmosphere
• Fun monthly events and activities

Language: Spanish (Required)

Work Location: In-person

Benefits:

• 401(k)
• 401(k) 4% Match
• Dental insurance
• Health insurance
• Internet reimbursement
• Life insurance
• Paid time off
• Vision insurance