What are the responsibilities and job description for the Desktop Support - Part time position at Leviton Manufacturing?
Overview
Responsibilities
Qualifications
Responsible for maintaining all computer equipment, office machines, end user requests and LAN/WAN connectivity on the user level for a certain location, division or business unit.
Responsibilities
Essential Functions
- Provide end user support with the current operating system, applications, and hardware
- Troubleshoots and resolves any IT service issues related to software, OS, basic network connectivity, configuration, etc. on client computers and servers.
- Support experience with Microsoft Windows 10 OS, Mac OS, Microsoft Office 365 Applications, and Microsoft Office Suite.
- Assist with managing and maintaining end user accounts and security
- Setup, manage, and maintain printers, both local and networked
- Setup, manage, and maintain new and existing desktops
- Administrative duties as follows but not limited to:
- Performance monitoring
- Registry changes and modification as needed
- Apply patches and hot fixes as needed
- Knowledge of VMware, data backup and recovery, network technology and cyber security.
- Special project assistance as requested
- Coordinate with other groups in IT and cross-functionally within the Company to complete service tickets and requests.
- Research, resolve and respond to employee IT issues, problems, and questions received via direct communication, emails, calls, and service desk system.
Qualifications
Education
- Associates in Information Systems, Computer Science or equivalent preferred
- Certifications such as A , MCP and MCSE is a plus
Experience
- 2 years’ experience with supporting all aspects of IT systems and administration
Skills
- Good communication skills
- Good organizational skills with a keen focus to detail
Shift
- Schedule: 4 hrs / 5 days a week preferred
- Less than 25 hours per week
Leviton is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
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