What are the responsibilities and job description for the Customer Success Specialist position at Leviton?
About Leviton
At Leviton, we build what's next to light, power, and connect everyday spaces, from electrical to lighting, to data networks, and energy management. With over 115 years of history, Leviton develops thoughtful solutions that help make its customers' lives easier, safer, more efficient, and more productive. We recognize that our people are our greatest asset. We ASK questions, EMBRACE challenges, SEEK new perspectives, and ANTICIPATE what comes next. It's about each person bringing skills and passion to a challenging and constantly changing world.
About the role
Establish inside sales customer support while leveraging data to assist in sales process for assigned distributors to drive revenue growth. Interact with existing customers, primarily by phone and email. Partner with Electrical Distribution (ED) salesforce with deal execution, internal pricing processes, account inquiries, and communications in a team sales approach.
Responsibilities
- Assist with pricing and rebate agreements with RSDs, ED REPs, AND CARs.
- Generate project-based price quotations (RFPs) within Oracle based on alignment with field rep and history of past quotes (BI tool analysis).
- Support ED salesforce with communications activities (e.g., new product announcements, price sheet updates) for all distributors in sales territory.
- Provide support with Competitor Cross Referencing and Product Descriptions.
- Assist with providing submittal packages, product information, and O&M Materials.
- Develop knowledge of Leviton's Product Lines and their applications in various Residential, Commercial, and Industrial Markets.
- Assist in Customer updates on RMAs, Order Entry Errors, Order Status, and Production lead times.
- Support ED Salesforce by logging salesforce activities and CRM updates.
- Gain an understanding of the Electrical Distribution industry, how they go to market, and their purchasing processes.
- Assistance with Sample Order Requests, Marketing Materials, and delivery status.
- Provide support for Customer Claims including deductions, pricing discrepancies, and return orders.
Qualifications
Education & Experience
Travel
0% - 5%
What We Offer
Comprehensive benefits include :
For more information about benefits, please go to : https : / / careers.leviton.com / benefits
Leviton is an EEO / AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Leviton is committed to transparency and security in the recruitment process and will never ask for financial information, payment, or government identification numbers during the application process. For any questions, or to ensure the legitimacy of a job posting, visit the Leviton career site, or contact us at 631.812.6544.
The future looks brighter than ever. Join our team now!
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