What are the responsibilities and job description for the Automotive Service Writer position at Levy County Tire And Auto Service?
Job Overview
We are seeking a dedicated and detail-oriented Service Writer to join our team at a reputable automotive mom - pop shop. The ideal candidate will serve as the primary point of contact for customers, ensuring that their service needs are met efficiently and effectively. This role requires strong customer service skills, an understanding of automotive diagnostics, and the ability to communicate technical information clearly to both customers and service technicians.
Responsibilities
- Greet customers promptly and professionally, addressing their service needs and concerns.
- Accurately document customer information and vehicle issues to transmit to the service technicians.
- Collaborate with service technicians to align on repair requirements and ensure timely completion of services.
- Provide detailed explanations of services needed, including brake repair, diesel engine repair, and other automotive diagnostics.
- Maintain a high level of customer satisfaction by following up on completed services and addressing any further questions or concerns.
- Manage service appointments and schedules efficiently to maximize workflow in the shop.
- Assist in maintaining accurate records of services performed and parts used.
Qualifications
- Previous experience as a Service Writer or in a similar role within an automotive dealership is preferred.
- Strong background in auto service management or as a mechanic is highly desirable.
- Knowledge of automotive systems, including engine repair and brake repair, is beneficial.
- Excellent customer service skills with the ability to communicate effectively with clients and team members.
- Proficient in using dealership management software and other relevant tools for documentation purposes.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- A passion for the automotive industry and commitment to providing exceptional service.
Join our team as a Service Writer and contribute to delivering outstanding automotive care while enhancing your career in a dynamic environment!
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Paid time off
Shift:
- 8 hour shift
- Day shift
Work Days:
- Monday to Friday
- Rotating weekends
Work Location: In person
Salary : $18 - $22