Parts Manager

Parts Manager

Lewis Ford of Dodge City

Job Description

• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels and monitors the performance of all parts department staff.
• Prepares and administers an annual operating budget for the parts department.
• Maintains a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts and the do-it-yourself public.
• Establishes individual parts inventory levels and balances them for maximum turnover.
• Monitors and adjusts inventory to minimize obsolescence.
• Analyzes sales, expenses and inventory monthly to maintain profit goals.
• Works with the service manager and body shop manager to ensure a timely turnaround of parts needed for internal jobs.
• Provides technical assistance to parts department employees.
• Monitors parts department employees' payroll records.
• Directs shipping and receiving efforts to ensure timely processing.
• Directs outside parts and counter sales efforts, including a telemarketing program to keep in contact with customers.
• Develops sales promotions.
• Takes advantage of all manufacturers' inventory co-op advertising.
• Develops, enforces and monitors guidelines for working with customers to ensure maximum customer satisfaction.
• Handles customer complaints immediately and according to the dealership's guidelines.
• Ensures that all dealership purchases are properly accounted for before payment is made.
• Assists in the collection of past-due accounts.
• Understands, keeps abreast of, and complies with federal, state and local regulations that may affect parts sales.