General Manager - Taco Buddha

TACO BUDDHA WAS FOUNDED WITH A GOAL OF TOP-DOWN TRANSPARENCY, HUMILITY AND HIGH-PERFORMANCE. TO ATTAIN HIGH-PERFORMANCE, TB LEADERS FOCUS ON THEIR PEOPLE AND TO HELP THEM ACHIEVE THEIR GOALS FOR NOW AND INTO THE FUTURE. FREQUENT COMMUNICATION, BOTH STRUCTURED AND AD HOC IS NECESSARY TO UPHOLD TB VALUES AND TO GROW OUR PEOPLE. BY DOING THIS, OUR PEOPLE WILL SERVE OUR CUSTOMERS WITH GRACE AND APPRECIATE THEM WITH SINCERE HOSPITALITY.

POSITION SUMMARY 

THE TB GENERAL MANAGER IS RESPONSIBLE FOR PEOPLE AND PROFIT OF HIS/HER STORE UNIT/LOCATION. THIS POSITION WILL REPORT TO THE TACO BUDDHA BRAND OPERATIONS MANAGER AND WILL MANAGE (AND DEVELOP) HIS/HER DIRECT REPORTS. MANAGING AND SUPPORTING THE LOCATION’S FOH AND BOH MANAGER’S MISSION OF BEST-IN-CLASS HOSPITALITY EXECUTION IS PARAMOUNT. THROUGH LEADERSHIP OF THE LOCATION’S FOH AND BOH MANAGERS, THIS POSITION ENSURES POLICIES AND PROCEDURES, MAINTAINING A SAFE WORKPLACE AND INSTILLING A CULTURE OF “IF IT’S NOT GREAT WE DON’T SERVE IT” ARE FOLLOWED. THIS POSITION IS PASSIONATE ABOUT TB FOOD QUALITY, IS RESULTS ORIENTED, CARES ABOUT PROFITS, AND HAS A PASSION TO DEVELOP OTHERS. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

For business success, team cohesiveness is in the forefront

• Represents and exemplifies Taco Buddha’s core values and spirit
• Promotes a cooperative effort and team spirit with high morale among employees

Customers are THE priority

• Location ambassador for customer satisfaction. The buck stops with you
• Models best-in-class hospitality and coaches the team to deliver the same
• Addresses and alleviates all guest concerns; develops solutions to improve future service
• Approaches all solutions from customer’s viewpoint as a customer advocate
• Evaluates dine-in hybrid ordering and online ordering/to-go metrics and leverages opportunities to enhance customer satisfaction

Coaching style leadership with an effective delegation approach

• Communicates expectations clearly and has consistent follow-ups with team members 
• Delegates to team members to attain results without micro-managing
• Helping with duties of other employees (e.g., host, counter, bar, dining, curbside/to-go) during peak business times and when necessary
• Places a priority on proper training of new team members by following training processes (before scheduling that employee for a regular shift)

Excels in nuts-and-bolts duties required for Taco Buddha’s sustained business growth

• Ensures scheduling of team members to meet business needs
• Ensures proper store opening/closing procedures
• Drives compliance with safety, security, and sanitation standards
• Ensures facility cleanliness by following and delegating proper cleaning processes
• Ensures facility and equipment maintenance is performed as needed
• Complies to food safety requirements by state and local authorities and the ability to inspire direct reports to oversee that requirement
• Ensures proper inventorying and ordering of non-alcoholic and alcoholic beverages and maintaining cost of goods targets
• Very proficient with ERP system
• Ensures cash handling accuracy per policy and procedure
• Ensures standardization and consistency in food preparation and presentation
• Performs daily inspections and periodic audits to check safety of equipment and facility 
• Ensures accurate and detailed manager logbook entries to pass on compliance of all nuts-and-bolts duties
• Leads and creates initiatives to drive sales/profit and store performance
• Collaborates with Marketing Manager to keep Taco Buddha in the forefront of customer’s minds with trendy marketing campaigns 
• Support BOH operations manager with food cost control
• Performing other work-related duties as assigned

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• 5 years of previous restaurant management experience
• High-level understanding of training and employee development concepts
• Understanding of and comfortable working with digital/computerized equipment and platforms such as a POS, scheduling software and office reporting with Microsoft Office suite software
• Ability to lead and foster teamwork with proper motivation style
• Oral and written communication skills
• Excellent with time management
• Manager ServSafe Certification after 90 days of employment

PERKS

• Very competitive salary
• Bi-annual salary review
• Exempt status
• Variable Medical insurance plans available
• Dental/Vision Insurance available
• Profit sharing 
• Industry leading paid time off policy

PHYSICAL DEMANDS AND WORK ENVIRONMENT 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to stand the entire shift. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequently required to stand; walk; sit; stoop; bend; shake, stir, and pour; and reach with hands and arms. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. While performing the duties of this position, the employee is regularly exposed to sharp objects, slippery floors, smoke, steam, high temperatures, humidity, and extreme cold. The employee regularly encounters contact with water, sanitation solutions, meat products, poultry products, seafood, and produce items. The employee is frequently required to wash hands. The noise level in the work environment is usually moderate to high. 

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.