What are the responsibilities and job description for the IT Operations & Support Analyst II position at Lewis-Clark State College?
LC State invites applications for the position of IT Operations & Support Analyst II
Salary and rank based on experience and qualifications : $28.56 per hour
Required Qualifications :
- Three (3) years of experience in providing technical support
- Strong problem-solving and analytical thinking skills.
- Effective time management and ability to prioritize tasks.
- Excellent written and verbal communication skills.
- Experience working independently and in a team environment
- Ability to lift 50 lbs.
Preferred Qualifications :
Responsibilities :
Oversees and performs technical support and system administration for end-user devices, servers, hardware and software, and networks; resolves communications and device connectivity problems.
Serves as IT consultants and advisers to staff and management on system needs, operation, and telecommunications problems, and requests for services; identifies opportunities and develops custom programs and scripts to automate processes, extract information, or perform routine functions and tasks in both desktop and server environments.
Individually, or when leading technical teams, installs and maintains hardware and software products, and configures computers and network equipment according to defined standards; as assigned, defines system standards and procedures.
Maintains knowledge of and documents vendor licensing portals, maintains awareness of software upgrades; plans for any major changes to end-user software versions or licensing; designs and implements data backup and recovery procedures for identified end-users devices.
Installs technology infrastructure equipment including technology support equipment, desktop computers, mobile devices, networking equipment, and servers; actively participates in projects, as needed, involving departmental or cross-functional teams.
Identifies, evaluates, and corrects hardware, software, and operations problems, and monitors and troubleshoots end-user devices' network system performance.
Provides in-depth troubleshooting at Tier II or Tier III level on desktop, tablet, and mobile operating systems, printing, file storage, and common departmental applications in a remote support environment; provides root cause analysis and develops solutions to prevent future problems.
Working with procurement assists with site-licensed software renewals, maintains vendor licensing knowledge, and maintains licenses on a central licensing server.
Provides technical support and training to users and technical staff; provides problem escalation with vendors.
Understand security principles as they relate to desktops, tablets, and mobile devices.
Maintains security awareness related to systems providing services consumed by end-users and assists with remediation of security concerns; uses prescribed Incident, Change, and Problem Management systems.
Performs other duties as assigned.
Additional duties include direct and indirect activities to support recruitment and retention of students.
Application Procedure : Please upload all of the following documents or your application may not be considered for review.
This position is open until filled; however, applications received on or before March 15, 2025, will receive first consideration. Posting will remain open until a suitable pool of candidates is identified.
This position is subject to the successful completion of a criminal background check and may also be subject to an education verification. LC State is an EEO / VETS employer.
Job Posted by ApplicantPro
Salary : $29
