Case Manager - Thurston/Mason counties

FLSA Status: Overtime Eligible/Non-Exempt

2025 Salary Range:  $64,019 to $85,168 Annually

Reports To: Case Management Supervisor
Supervisory Responsibilities: No

GENERAL DESCRIPTION
Assists functionally impaired adults in identifying, obtaining and effectively
utilizing the necessary services which will enable them to maintain the highest
level of independence in the least restrictive setting.

ESSENTIAL JOB FUNCTIONS
• Through in-depth interviews and collateral contacts, where necessary,
completes a comprehensive assessment, using State-approved
computerized tool, to evaluate client strengths, needs and support
resources.
• Develops or modifies an individualized service plan to meet the identified
needs of the client in a community setting, using case staffing and/or
consultation as appropriate.
• Implements service plan, including making appropriate arrangements with
service providers and informal supports.
• Conducts reassessment of client situation and reviews service plan, within
appropriate timeframes and guidelines, to assure that the plan continues
to meet the client’s needs.
• Reauthorizes state core services, according to applicable rules and
regulations, using the ProviderOne Payment system. Authorizes other
services within given authority and guidelines.
• Provides case management supportive functions such as client advocacy,
assistance, service referral, consultation, technical assistance, family
support, crisis intervention and follow-up as necessary.
• Initiates or participates in case staffings as appropriate.
• Explains client rights and responsibilities under State core services.
• Develops and maintains case records and required forms and reports in
the agency prescribed format.
• Maintains statistical data and monitors statistical reports.
• Develops and maintains knowledge of current applicable laws, rules,
regulations and guidelines governing State core services.
• Provides input regarding system problems, barriers to service, and service
gaps on a regular basis.
• Participates in the training of other staff as required.

OTHER JOB FUNCTIONS
• Participates in meetings and training as required or appropriate.
• Performs other related job duties as assigned.

DISTINGUISHING FEATURES
Works under general supervision, handling many details on own initiative and
deciding appropriate actions within established guidelines and procedures.

APPLICANT PREREQUISITES
• Valid/current WA State Driver’s License with current automobile
insurance.
• Ability to understand federal, state, and local rules, regulations and
guidelines pertaining to State core, and other commonly used services.
• Ability to communicate with the public, both orally (in person and over the
phone) and using written materials. Hear and speak clearly on the phone.
Excellent communication skills, oral and written.
• Ability to read, write, speak, and interpret information in English.
• Demonstrated skills in interviewing, objective analysis, problem solving,
and documentation of activities.
• Ability to organize and manage own workload in an efficient and effective
manner.
• Ability to travel to client homes and community agencies or to work at a
desk up to eight hours a day using a computer and telephone.
• Ability to climb stairs and to make home and residential client visits in
settings that may not be accessible or may not meet prevailing community
standards.
• Ability to learn and master new job responsibilities.
• Ability to work effectively, both independently and as a member of a team;
to use sound judgment and tact in dealing with clients and members of the
public and in interpreting regulations, policies and procedures.
• Successfully pass a background check according to DSHS/ALTSA and
agency policies

MINIMUM EDUCATION/EXPERIENCE
• Master’s degree in behavioral or health sciences and one year of paid
social services experience;
• OR Bachelor’s degree in behavioral or health sciences and two years of
paid on-the-job social services experience;
• OR Bachelor’s degree and four years of paid social services experience.

WORKING CONDITIONS
• This position requires an ability to perform office functions in a hybrid work
model, which includes working two days per work week in a designated
Agency office and the remainder of the week in a designated home office.
Work is performed indoors in an office environment, usually weekdays
between the hours of 8:00 AM and 5:00 PM.
• Works in a variety of settings, both in an office and where the client
resides. May be exposed to allergens and irritants in client homes.
• Travel is required within Lewis, Mason and Thurston counties and
occasionally to other parts of the state.
• The employee must lift and/or move up to 25lbs occasionally, and/or up to
10lbs frequently, and/or negligible amount of force constantly to move
objects.
• Reasonable accommodations will be made to enable individuals with
disabilities to perform the essential functions of this position.

DISCLAIMER
The statements contained herein reflect general details as necessary to describe
the essential functions and core competencies of this position, the level of
knowledge and skill typically required and the scope of responsibility. This job
description, while comprehensive, should not be considered an all-inclusive
listing of work requirements or tasks. Individuals may perform other duties as
assigned.
This Agency is an equal opportunity employer and is committed to working with
its employees to reasonably accommodate them with the physical aspects of a
position. Qualified applicants are considered for employment without regard to
race, creed, religion, color, age, sex, national origin, marital status, veteran
status, sexual orientation, or the presence of any sensory, mental, or physical
handicap, or any other protected characteristic as outlined by federal, state, or
local laws

Salary : $64,019 - $85,168