What are the responsibilities and job description for the Express Lane Team Lead position at Lewiston Motor Company?
Join a growing department at Lewiston Motor Company. We are seeking an experienced Express Lane Team Lead to join our team.
The ideal candidate will have a strong background in automotive diagnostics and repairs, as well as excellent leadership and customer service skills.
MINIMUM QUALIFICATIONS:
- Previous experience as an automotive service advisor or assistant manager or similar role
- Strong knowledge of automotive diagnostics and repairs
- Excellent leadership skills with the ability to motivate and inspire a team
- Exceptional customer service skills with the ability to build strong relationships with customers
- Knowledge of dealership operations and procedures is preferred
ESSENTIAL JOB FUNCTION AND RESPONSIBILITIES:
Manage Express Lane Technicians
- Selection, onboarding and scheduling
- Training, coaching, mentoring, counseling
- Foster a positive team atmosphere both within the Express Lane and with other departments
- Resolve team member concerns in a prompt and effective manner
- Be approachable and enhance communication using active listening techniques with team members and customers
- Instill a sense of pride within the department to teach customer and team member confidence
- Conduct regular meetings with the Express Lane team members to discuss topics, opportunities and concerns
- Dispatch responsibilities to Express Lane team members to ensure deadlines are met
Understanding and Using Business Knowledge
- Maintains the Express Lane operating environment to ensure optimal performance (maintaining equipment)
- Implements new manufacturer and/or dealership systems or processes to increase business
- Completes daily sales and production records as established by dealership
- Provides technical information and assistance to associates, as needed
- Maintain active professional affiliations and certifications
- Keeps up to date on industry specific information
- Develop business strategies to ensure a strategic marketing advantage
- Reviews of the Express Lane operating practices
What We Offer:
- Competitive Pay Plan
- Excellent Benefits Package including Medical/Dental/Vision/Life
- Referral Bonus
- 401(k)Plan with Employer MATCH!
- Great Employee & Family Discounts on vehicles, parts and accessories!
- Paid time-off
- Family owned and operated
- Heavily involved in giving back to the community
Responsibilities:
- Perform multi-point inspections
- Check tire air pressure and rotate
- Lubricate moving parts with specified lubricants
- Drain oil from crankcase and refill with required amount of oil
- Replace oil and air filters
- Inspect all vehicles for additional repairs needed
- Demonstrates behaviors consistent with the company's vision, mission and values in all interactions with customers, co-workers and suppliers
- Adheres to all company policies, procedures and safety standards
- Follow company safety procedures to avoid exposure to fumes, dirt and harsh chemicals
- Providing excellent customer service keeping in mind that our customer’s perspective comes first.
Requirements
- Follow the Lewiston Motor Company Core Values: Integrity, Urgency, Teamwork, Personal
- Growth, Attention to Detail, and Community.
- Ability to provide an exceptional customer experience
- Drive to achieve personal and company goals
- Communication and organizational skills
- Constant follow up before and after the purchase
- Valid in-state driver’s license and an acceptable, safe driving record
- High school diploma or equivalent
Lewiston Motor Company is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
