What are the responsibilities and job description for the Front Desk Representative position at Lex Hotel NYC?
We are looking for a personable and professional Front Desk Representative to serve as the first point of contact for our organization. You will be responsible for managing front desk operations, greeting visitors, and ensuring a welcoming environment for clients, employees, and stakeholders.
Key Responsibilities:
Greet and welcome visitors in a warm and professional manner.
Answer, screen, and direct incoming calls promptly and accurately.
Manage appointment scheduling and maintain an organized calendar for meetings and events.
Handle queries from clients, guests, and staff, providing accurate information about the organization’s services.
Manage incoming and outgoing mail, packages, and deliveries.
Maintain a clean and organized front desk area.
Monitor visitor access and uphold security protocols as needed.
Assist in administrative tasks such as filing, data entry, and document preparation.
Provide support to other departments when needed.
Examples of Relevant Experience:
We encourage applicants from customer-facing backgrounds such as:
Cashiers
Sales Representatives
Waiters and Bartenders
Customer Service Representatives
Other roles involving daily interactions with people
Training will be provided to equip you with all necessary skills for success in this role.
Qualifications:
High school diploma or equivalent; additional certifications in office management or administration are a plus.
Proven experience as a front desk representative, receptionist, or similar role.
Proficiency in MS Office Suite (Word, Excel, Outlook).
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Friendly, professional demeanor with a customer-focused attitude.
Ability to handle stressful situations calmly and efficiently.
Benefits:
Competitive salary.
Health insurance.
Paid time off and holidays.
Opportunities for career growth and development.