What are the responsibilities and job description for the Front Desk Supervisor position at Lexima?
Front Desk Supervisor Job Description
Position Summary
The Front Desk Supervisor is directly responsible for all front desk personnel. Directs and coordinates the activities of the front desk, reservations and guest services.
Position Type and Expected Hours of Work
This is a full-time benefit eligible position. This position must be flexible to work variable days of the week to include weekends and holidays based on business needs.
Essential Job Functions
Check-in/Check-out hotel guests.
Process all payments according to hotel requirements.
Provide information and assistance to all guests and vendors.
Prepares all necessary reports during each shift for the management team.
Ensure all front desk staff know all components/features of our guest service guarantee and are trained to meet service standards.
Assist in creating and distributing the team member schedule in a timely manner.
Represent the hotel in a professional, knowledgeable and eloquent manner.
Resolve guest problems quickly, efficiently and courteously.
Maintain an impeccably clean, safe and inviting atmosphere inside and out.
Ensure that all interactions with guests, managers and other employees are always friendly, attentive, courteous and efficient.
Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
Maintain a professional working relationship and promote open lines of communication and teamwork with all employees and department heads.
Work Environment
This position will be located at a hotel and primarily work behind a desk and in public spaces.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee with or without accommodation to successfully perform the essential functions of this job.
Frequently required to stand, walk, sit, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk, or hear.
Occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Ability to stand during the entire 8-hour shift.
Reasonable Accommodations
Reasonable accommodations may be made to enable individuals with disabilities to perform the requirements of this position if such accommodations do not create an undue hardship for the company.
Travel
No travel is expected for this position. Travel for annual training and conferences may be required.
Required Education and Experience
A minimum of one year of front desk supervisor experience.
Experience handling cash, accounting procedures and general administrative tasks.
Bachelor’s degree preferred with an emphasis in Hotel Management, Hospitality Management and/or related fields.
Knowledge of a variety of computer software applications in word processing, spreadsheets, and hotel management systems.
Effective oral and written communication skills and must be able to work a flexible work schedule as the hours for this management position will vary.
Must have a valid driver’s license.
Must be fluent in English.
E-Verify
Lexima participates in E-Verify for every employee.
EEO Statement
Lexima is proud to be an equal opportunity employer and prohibits discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
