Job Type
Full-time
Description
FRONT END SUPERVISOR JOB DESCRIPTION
To assist the Front-End Manager providing friendly, fast, accurate customer service, accurate cash handling, a clean store, store security, day to day communications and trainings, while upholding Personnel Policies.
Reports to Front End Manager.
Supervises Cashiers, Maintenance, Security Guard on scheduled shifts.
Pay Level III
Responsibilities : 1.) CUSTOMER SERVICE
- Treat people fairly, consistently, and with respect so that they are given a reason to return.
- Ensure efficient, informative and friendly service according to established customer service vision and standards.
- Ensure flow of customers through register by having the appropriate number of lanes open as service demands.
- Provide product information and educational materials to customers.
- Exceed customer expectations when resolving customer complaints
- Ensure that the music creates a pleasant experience for customers while changing every few hours.
- Maintain a fully stocked, organized customer service desk.
- Handle returns and pass on pertinent information to Department Managers regarding questionable products.
2.) CASHIER DEPARTMENT
Supervises cashier department on day-to-day basis. Ensure fast, accurate, friendly checkout of all customers.Arrange to fill in holes in cashier schedule due to emergency and sick calls.Troubleshoot and fix register breakdowns as needed.Provide refresher trainings, ongoing membership training and procedural updates to cashiers.Ensure adequate levels of front-end supplies (register tape, pens, canvas bags, sacks, ect.) at the registers.Help Front End Manager ensure cashiers are aware of all changes in store policies and procedures affecting cashiering.Ensure security of all cash through registers.Assist with cash count duties as applicable (drops, deposit, counting registers, coin drawers, armored service).Coordinate tasks and projects for cashiers when there are no customers to check out.3.) MAINTENANCE
Maintains standards for cleanliness and organization of register area and common areas including customer and employee bathrooms, maintenance area, floors, break room and offices.Set and assign cleaning / maintenance projects for the dayMaintain a clean outside property including parking lot, patio and sidewalksOrganize, retrieve and clean carts. Maintain a clean vestibule and hand baskets.Clean up spill as needed throughout the store.Operate the floor machine as necessary.4.) PERSONNEL MANAGEMENT
Responsible for the behaviors, safety, and security of all supervised staff.Record tardiness and sick calls or any misconduct. Counsel according to established procedures. Recommend disciplinary actions to Front End Manager as requested.Participate in hiring and performance evaluations of cashiers as requested.Use motivation and encouragement in supervising staff. Continue to learn and develop management skills.Manage staff using Employee Handbook and Personnel Policies.5.) OTHER DUITIES
Trained in opening and closing of store.Trained in all security procedures.Answer and route phone calls, take and route messages as needed.Perform other tasks assigned or delegated by Front End Manager and Store Manager.Qualifications :
Experienced serving the publicMaintain high energy for up to eight hoursAbility to work standing for up to 40 hours per weekAbility to handle multiple demands and to prioritize tasksAbility to lift 40lbs, manual dexterity, counting skills, climb stairsCalm ness under pressureSets a perfect exampleKnowledgeable of products and store layoutAttentions to detail, accuracyRegular, predictable attendanceDesire to work within the established rulesFantastic teamwork and supports fellow managersAbility to project an outgoing, friendly personalityRecognizes and knows the name of each produce item, bulk products, and bulk herbsCommunication skills : good listening and clear instructionsWilling and available to work weekends, mornings, and eveningsDemonstrated ability to follow through on commitments.Willingness and ability to be flexible and adapt to changing conditions and job requirements quickyThe Lexington Co-op is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. The Lexington Co-op will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.
Salary Description
20.00 - $28.00 per hour
Salary : $20 - $28
