What are the responsibilities and job description for the Residence Inn Columbus Downtown - Hotel Front Office Supervisor position at Lexington Hotel Group Corporate?
This role requires working PM hours, primarily the standard 3pm-11pm shift.
Are you an experienced hotel Front Desk Associate, looking for a growing management company with room for advancement? Then Lexington Hotel Group would love to talk with you! We are looking for a Front Office Supervisor for our Residence Inn Columbus Downtown. The job includes:
- Become knowledgeable of company policies and procedures included all brand standards.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
- Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working (per brand standards).
- Monitor and direct personnel. Coach and counsel employees as needed.
- Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
- At times you will assume the role of department head and coordinate ordering and scheduling.
- Conducting interviews for open positions, handling employee complaints & grievances, disciplining employees, and appraising employees as needed.
- Create, design, or implement training and development programs to enhance employee knowledge.
- All other duties assigned by the General Manager or Management Company.
Pay Range - $18-$22 Per Hour. Starting wage is negotiable and based on experience. Marriott experience is preferred but not required.
Salary : $18 - $22