What are the responsibilities and job description for the Member Services Representative position at Lexington Medical Center?
Wellness Center -West Columbia
PRN
AM/PM Shift
AM/PM
Consistently named best hospital, Lexington Medical Center dedicates itself to providing quality health services that meet the needs of its communities. Ranked #1 in the Columbia metro area by U.S. News & World Report, Lexington Medical Center is the only hospital named one of the Best Places to Work in South Carolina and the first hospital in the state to achieve Magnet with Distinction status for excellence in nursing care.
The 607-bed teaching hospital anchors a health care network that includes six community medical centers and employs more than 8,700 health care professionals. The network includes a cardiovascular program recognized by the American College of Cardiology as South Carolina’s first HeartCARE CenterTM and an accredited Cancer Center of Excellence affiliated with MUSC Hollings Cancer Center for research and education. The network also features an occupational health center, the largest skilled nursing facility in the Carolinas, an Alzheimer’s care center and nearly 80 physician practices. Its postgraduate medical education programs include family medicine and transitional year.
Job Summary
To provide service excellence to all members, guests, and clients of Health Directions Lexington Medical Center at the member services desk. To work closely with the Member Services Coordinator to ensure smooth operation of check in procedures, call backs for appointments, answer queries in person and on the phone and to assist with all member concerns.
Minimum Qualifications
Minimum Education: High School Diploma or equivalent
Minimum Years of Experience: 2 Years of experience in the service industry
Substitutable Education & Experience: None.
Required Certifications/Licensure: None.
Required Training: Experience with Microsoft Office Products
Essential Functions
- Acts as first point of contact to members/clients at Member Services Desk.
- Handles and/or reports daily operational issues to Member Services Coordinator.
- Receives payments, registrations, maintains and balances cash drawer daily.
- Ensures all member service reps, childcare and fitness instructors are on-duty as scheduled.
- Conducts tours for prospective clients.
- Coordinates Service Recovery program.
- Assists Member Service Coordinator as needed (e.g., filing, member contacts, mail outs, surveys, etc.)
Duties & Responsibilities
- Assists coordinating health promotion activities and services such as member/employee appreciation days and other special events.
- Demonstrates appropriate communication of information to all ages and responds to all customer’s/member’s requests and needs, i.e. hard of hearing, etc.;
- Performs such other related duties as may be assigned by authorized personnel; or as may be required in as emergency, i.e., fire and disaster.
- Performs all other duties as assigned.
We are committed to offering quality, cost-effective benefits choices for our employees and their families:
- Day ONE medical, dental and life insurance benefits
- Health care and dependent care flexible spending accounts (FSAs)
- Employees are eligible for enrollment into the 403(b) match plan day one. LHI matches dollar for dollar up to 6%.
- Employer paid life insurance – equal to 1x salary
- Employee may elect supplemental life insurance with low cost premiums up to 3x salary
- Adoption assistance
- LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
- Tuition reimbursement
- Student loan forgiveness
Equal Opportunity Employer
It is the policy of LMC to provide equal opportunity of employment for all individuals, and to remain compliant with applicable state and federal laws and regulations. LMC strives to provide a discrimination-free environment, and to recruit, select, on-board, and employ all employees without regard to race, color, religion, sex, age, disability, national origin, veteran status, or pregnancy, childbirth, or related medical conditions, including but not limited to, lactation. LMC endeavors to upgrade and promote employees from within the hospital where possible and consistent with the employee’s desires and abilities and the hospital’s needs.
