Patient Experience Coordinator

Job Title: Patient Experience Coordinator

Reports to: Patient Experience Team Leader

Effective Date: 12/26/2024

Job Summary:

Lexington Podiatry is seeking a Patient Experience Coordinator to join our team. The right candidate will be responsible for building and maintaining incredible relationships with our beloved patients along with providing consistent and positive patient experience. As part of the LexPod Squad, you will be granted the opportunity to either climb a clear ladder to promotion/growth with us or openly build towards long-term goals with us. We have embraced "Positive Turnover" and highly encourage those with ambitious goals to apply.

Duties/Responsibilities:

• Greet and check-in patients with a smile and helpful attitude
• Manage, confirm, and schedule appointments for optimum patient flow via telephone and online requests
• Continuously assess the schedule ensuring optimum patient flow
• Contact insurance companies to obtain patient coverage information
• Respond to patient, clinical, and operational concerns timely and effectively
• Present financial options for patient treatment plans
• Answer phone, manage incoming patient inquiries, verify patient insurances, ensure co-pays and outstanding balances are collected
• Engage patients in marketing initiatives
• Other duties as assigned

Required Skills/Abilities:

• Loves interacting with patients, doctors, and medical professionals

• Fantastic problem-solving skills

• Enjoys providing extraordinary patient experience

• Motivated by targets and goals

• Highly organized and persistent

• Excellent written and verbal communication skills

• Calm in stressful situations

• High energy, drive, and sense of responsibility

• Strong time management skills

• Familiar with technology especially: EMR and Practice Management Software, internet tools/applications, Microsoft Word, Excel, Outlook, Teams

Education and Experience:

• Minimum of high school diploma or equivalent required
• Preferred medical office experience including work with insurance providers, electronic medical records, and practice management software

Physical Requirements:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations will be made in accordance to ADA rules and regulations:

• Requires walking and standing approximately 50% of the workday

• Ability to sit at a desk for approximately 50% of the workday

• Must be able to exert up to 15 lbs. of force occasionally to lift, carry, push, pull, or otherwise move objects

• Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment

• Must be able to have repetitive wrist, hand and/or finger movement to type and work on a computer

• Must have clarity of vision and the ability to adjust focus

• Must be able to speak and hear clearly

• Must be able to communicate with patients and staff verbally and write legibly

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• On-the-job training
• Opportunities for advancement
• Paid orientation
• Paid time off
• Professional development assistance
• Retirement plan

Medical Specialty:

• Podiatry

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Ability to Commute:

• Lexington, KY 40509 (Required)

Work Location: In person

Salary : $16 - $18