What are the responsibilities and job description for the Business Operations Analyst position at LexisNexis Risk Solutions Healthcare?
Do you enjoy managing multiple work streams and complex projects?
Are you data-driven and customer-centric?
About The Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com.
About The Team
This team is the vital link between our business objectives and the various business units we serve by eliciting internal customer feedback and requirements surrounding system and process improvements.
About The Role
The Business Operations Analyst is responsible for the gathering and organization of data and processes for cross functional projects. This role serves as the point of contact for the customer account/ Business case projects. The deal candidate can coordinate and work on multiple projects simultaneously and translate business data into digestible information, which will be used to improve systems and processes.
Responsibilities
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Are you data-driven and customer-centric?
About The Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com.
About The Team
This team is the vital link between our business objectives and the various business units we serve by eliciting internal customer feedback and requirements surrounding system and process improvements.
About The Role
The Business Operations Analyst is responsible for the gathering and organization of data and processes for cross functional projects. This role serves as the point of contact for the customer account/ Business case projects. The deal candidate can coordinate and work on multiple projects simultaneously and translate business data into digestible information, which will be used to improve systems and processes.
Responsibilities
- Support strategic initiatives on cross-functional projects by assessing business-critical infrastructure, diagnosing root causes of challenges, and identifying opportunities for operational improvement.
- Proactively recommend solutions that enhance business performance and prevent future disruptions.
- Use reporting & analytics to drive improved process performance by delivering critical insights that inform strategy and execution. Ability to study historical trends to uncover opportunities, predict outcomes, and support data-driven strategies.
- Provide actionable insights to our stakeholders to optimize processes, improve efficiency and maximize productivity.
- Manage projects following the Lean Six Sigma Processes.
- Deliver assignments in a timely manner aligned with the critical needs of the business vertical or external customer.
- Familiar with and able to create project artifacts, such as charter, (including scope), project timeline, process maps, work breakdown structures, project tracker, risk tracker, and status reporting, to manage the project.
- Coordinate and facilitate project meetings. Deliver concise and thorough meeting notes.
- When there is a risk of conflict between project and other processes, immediately notify the impacted leaders.
- All other duties as assigned
- Bachelor’s degree required or 3-5years of equivalent experience.
- 0-3 years project management experience.
- Working towards Lean Six Sigma Green Belt or Black Belt certification nice to have.
- Excellent interpersonal skills, including the ability to work across a highly matrixed organization, interacting, influencing, negotiating effectively with all levels of leadership and peers.
- Successfully demonstrated project leadership experience in a fast-paced environment, with frequent and substantial priority changes, challenging timelines and major resource constraints is desired.
- Experience with MS Office, CoPilot, Visio, Power BI, Tableau, and other tools to analyze data.
- A take-charge and decisive person capable of leading initiatives.
- Professionalism and strong communication skills.
- Travel may be required
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
- Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
