Manager Implementations and Solutions Consulting (Remote FL, OH, GA)

Would you like to lead a collaborative and customer focused team?

Do you enjoy resolving customer issues to achieve customer satisfaction?

About This Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk for businesses. We offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Business Risk Management. You can learn more about LexisNexis Risk at the link below, http://risk.lexisnexis.com

About This Team

The API-Direct Consulting and Implementations Team is responsible for several aspects of solutions delivered via API Direct and XML including technical pre-sale and implementation activities for all market segments and products across multiple business units. This includes discovery sessions to uncover root business problems and needs; recommendation of products and solutions for customers seeking to transition from manual searching to automation of workflows; providing expert API technical insight and best practices for optimal coding; implementing custom, automated machine-to-machine solutions as alternative to frequent manual searching which improves customer workflow processing and increases customer productivity; managing custom test data uploads into our test environments where warranted; enabling customers to design their own graphical user interface for our solutions which improves the customer experience with our products; presenting post go-live results with recommended scoring solutions and their value proposition providing client insights with scoring products on input datasets, result datasets, and production data performance via solution surveillance; partnering with Product Management to improve solution performance of products for API customers; partnering with Technology to ensure best practices provide maximum up-time and response performance for our API customers; partnering with API test environment teams to ensure our test data meets customer expectations; learning new API technology and toolkits; providing expert API technical insight to aid in resolving tough post-production issues . We are part of the Product Delivery & Consulting (PDC) team within Global Consulting & Operations (GCO), and are a nationally dispersed, yet close knit collaborative team supporting one another to ensure organizational success.

About The Role

This role will lead a team of API-Direct Consultants who are responsible for every aspect of the customer API experience from discovery to production and providing 3rd-level post-production support. This person should have prior experience as a team lead and deep experience with PDC API Consulting. This person should be able to communicate with all levels of our business.

The ideal candidate can be remote but within driving distance to Alpharetta, GA, Dayton, OH, or Boca Raton, FL for occasional onsite meetings throughout the year.

Responsibilities

• Manage a team of high performing API Consultants and guide them to be high performing, trusted resources for our Sales Reps and our Customers.
• Partner with internal stakeholders as well as customers to educate and guide decision making regarding our data assets and solutions.
• Collaborate with other managers and PDC leadership to ensure alignment and consistency leading to organizational success.
• Oversee creation of training materials, publication through knowledge management system, and team completion of overall training.
• Responsible for team professional growth and development with the ability to create and execute individual development plans with team members.
• Liaise with Product Managers, Market Planning, Sales Leaders, and Technology. This includes release notes, training documentation, and policy updates.
• Continually drive for process improvements and efficiencies. Seek out innovative ways to leverage new technologies to increase productivity and improve overall delivery channel performance.
  
  

Requirements

• Exceptional knowledge and experience with the ESP API or PDC API Consulting space. (5 years).
• Customer-facing or customer support experience. (5 years)
• API Implementation experience and or experience working in software environments involving hands-on technical problem solving or technical implementations with clients. (5 years)
• Demonstrate experience working with API Technologies (RESTful API, JSON, XML, Web Services) and Internet-based technologies.
• Demonstrate excellent verbal and written communication skills with the ability to collaborate and present with various level of leadership internally and directly with external customers.
• Demonstrate excellent verbal and written communication skills and communicate technical concepts with both technical and non-technical audiences.
• Detail oriented; ability to manage multiple projects simultaneously and maintain a diverse breadth of product knowledge.
• Proven ability to use data quality concepts and tools to resolve client issues, while valuing and prioritizing client needs; thinks analytically about complex business problems.
• Demonstrate ability to work in a dynamic, evolving environment
• Growth mindset: willingness to try new methods and new approaches to problem-solving.
• Self-motivated, and works well in a collaborative, team environment.
• Any of the following additional experience is advantageous:
• Application development experience with an API toolkit.
• Application deployment experience with an API toolkit.
• Advanced experience in creating reports
• Developing and administering training programs.
• Developing and administering a knowledge management system.
• Leveraging newer technologies to drive process improvement initiatives.
• Management experience.
• AdaptiveWork (Clarizen) experience.
• Salesforce experience.
  

Benefits

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
  
  

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