Technical Support Analyst II (Hybrid)

Do you have a technical mindset?

Would you like to provide an exceptional service to our customers?

About The Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle – all while reducing risk. You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/insurance

About Our Team

We are a cohesive team of committed professionals working together to deliver valuable services, united by a shared commitment to excellence and common objectives.

About The Role

The candidate chosen for this role will work alongside team members in an agile environment and apply technical, analytical and communication skills towards supporting and maintaining high quality database driven web and Windows based applications using .NET and the Microsoft technology stack.

The candidate will be working within the centralized repository for the State for all things law enforcement crash report related. A typical day on the job includes user software troubleshooting support via oral and written communications, analyzing data using relational databases, remoting into client servers, as well as other technical problems that may arise. This individual will be working directly with Law Enforcement and Traffic Safety individuals to help improve the traffic safety programs for the state.

The candidate for this position will need to be driven and willing to work in a fast-paced environment and ready to take on skills that require critical thinking, as well as communication with direct contact of customers via Phone and E-mail.

This position is hybrid in Martinsville, IN – 3x week.

Responsibilities

• Provide technical support for database-driven web and Windows-based applications developed using .NET and the Microsoft technology stack.
• Diagnose and resolve software issues through oral and written communication with end users, primarily law enforcement personnel.
• Investigate and troubleshoot technical problems related to application performance, connectivity, and user access.
• Utilize remote desktop tools to access client environments and resolve issues efficiently.
• Analyze and interpret data within relational databases to assist in resolving user-reported issues.
• Work with SQL and/or Oracle databases to build and execute queries and analyze records to identify trends, inconsistencies, and potential data-related problems.
• Serve as a primary point of contact for law enforcement and traffic safety professionals regarding application-related concerns.
• Communicate technical solutions to non-technical users in a clear and concise manner.
• Log, track, and resolve incidents in a ticketing system, ensuring timely follow-ups and resolution.
• Document troubleshooting steps, resolutions, and workarounds for common issues to enhance team knowledge sharing.
• Coordinate and create reports and data extracts using Microsoft tools for end users
• Work closely with developers, engineers, and other team members in an agile environment to escalate and resolve critical issues.
  
  

Requirements

• Technical degree from a college or university or relevant experience
• Knowledge of SQL is required or similar platforms.
• Strong communication skills
• Ability to think critically
• Be able to provide exceptional technical support in a dynamic and demanding work environment.
• Be able to troubleshoot and resolve complex technical issues
• Be able to communicate effectively with customers, both verbally and in writing.
• Be able to work in a dynamic environment and handle multiple tasks simultaneously
  
  

Benefits

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
  
  

Apply Now