Onsite Field Service Technician- Atlanta, Ga

About the Role:

This position is for an onsite customer dedicated position in the Atlanta, Ga area. In this role, you will be responsible for providing exceptional on-site service and support for our customers' printer equipment. You will diagnose, repair, maintain, and install a variety of printer models, ensuring they operate at peak performance and meet customer needs.

Responsibilities:

• Respond promptly to customer service calls, adhering to established SLAs (Service Level Agreements).
• Diagnose and repair printer issues efficiently, ensuring all equipment functions within published specifications.
• Maintain a well-organized schedule to manage workload and meet customer deadlines.
• Communicate effectively with customers throughout the service process, keeping them informed of call acceptance, estimated arrival time (ETA), service progress, and resolution.
• Address customer questions and concerns related to their printer devices.
• Provide thorough training to customers on proper printer usage and features.
• Perform repairs and maintenance procedures according to company standards, completing all service call documents before leaving the customer site.
• Follow established administrative procedures for data collection and reporting, including call details, status updates, closure summaries, parts management, and tracking.
• Manage local inventory of printer parts, maintaining accurate records of levels and transactions.
• Project a professional image through appropriate attire, communication skills, and personal presentation.
  
  
  

Additional Responsibilities:

• Participate in special projects and activities as assigned.
  
  
  

Qualifications:

• 3-5 years of experience in field service or customer support.
• Strong understanding of electro-mechanical systems.
• 2-5 years of experience servicing printers, hard copy devices, or imaging equipment.
• Excellent driving record and a valid driver's license.
• Proficient administrative and computer skills.
• Ability to safely lift and maneuver equipment up to 60 lbs.
  
  
  

Personal Characteristics:

• Excellent written and verbal communication skills.
• Strong customer service orientation with a focus on exceeding expectations.
• Positive and solution-oriented attitude.
• Ability to learn new technologies and procedures quickly.
  
  
  

Education:

• High school diploma or GED preferred.
  
  
  

Benefits:

• Competitive salary and benefits package.
• Opportunity to work in a fast-paced and dynamic environment.
• Be part of a team that values quality service and customer satisfaction.
  
  
  

How to Apply ?

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