BDC Service Rep/Call Center

Do you love helping customers and have great phone skills?  Would you want to work in a position with serious potential for growth in your career?  Look no further!  Lexus Escondido is seeking an experience Customer Service Professional to help with booking Service appointments over the phone!  Join our culture of excellence and reap our generous benefits!

Please only apply if you have open availability between the hours of 7am - 7pm Monday - Friday, and 7am - 6pm Saturday.

Major Essential Duties

• Promptly and professionally answer multiple inbound calls with the number one goal being to provide an exceptional client experience and to schedule a solid and specific service reservation with the service team. 
• Provide clients with information pertaining to current service offerings.
• Proactively contacting clients to remind them of scheduled reservations, rescheduling missed reservations, and politely reminding clients of due & overdue services.
• Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer.
• Other duties as assigned.

Qualifications:

• Previous experience in a customer support role
• Call center experience preferred
• Strong phone and verbal communication skills
• Must have basic operational software techniques for Reynolds & Reynolds
• Must have an aptitude & desire to develop a solid understanding of product information related to all Lexus vehicles and all maintenance & repair services provided by the service department
• Must have the ability to meet or exceed all Key Performance Indicators that measure your performance
• Personal values to align with company values of Integrity, Teamwork, Innovation, Respect, and Excellence

We are an EOE/M/F/D/V Employer and support a drug free workplace.