What are the responsibilities and job description for the AUTOMOTIVE SERVICE DISPATCHER position at Lexus of Cool Springs?
AUTOMOTIVE SERVICE DISPATCHER
Lexus of Cool Springs is looking for our next Automotive Service Dispatcher to join our team.
PAY RATE: $39K plus commission
Benefits:
- Health and dental insurance
- Closed every Sunday and all major holidays
- Paid vacation days
- Paid Lexus training
- Vehicle reimbursement program
- IRA match program
- Christmas club program
Responsibilities:
- Implements and maintains an effective dispatch schedule to technicians to facilitate maximum productivity in accordance with dealership policy and the technician skill level required
- Prioritizes and controls all comebacks to ensure proper and prompt attention
- Ensures proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order with punch time for each operation
- Maintains an organized and up-to-date repair log
- Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate Service Advisor and/or customer
- Maintains a professional appearance for self and subordinates in accordance with company policy
- Other duties as required
Requirements:
- Ability to quickly acquire in-depth Lexus parts knowledge
- Well-organized, systematic and precise in carrying out job duties
- Communicate effectively with technicians, advisors and customers
- Must be results-driven, highly energized, and customer service oriented
- Possess ability to support a Service team to top-level performance and create a world-class customer experience
Salary : $39,000
