What are the responsibilities and job description for the Parts Advisor position at Lexus Of Edison?
KOLLECTIVE - Keys to success
Every Kollective dealership team member is expected to work in concert with other departments to provide an unparalleled ownership experience for each customer they meet, speak to or work with ... to go beyond what is required ... to exceed the customer's expectations in every thought, word and gesture. That is not only a Kollective tradition, but the very foundation of our success.
KOLLECTIVE is a new breed of automotive brand.
We proudly sell and service some of the worlds luxurious and iconic brands, Mercedes-Benz, Lexus, Audi and Jaguar Land Rover. We have operations in New York City, Long Island, New Jersey and Texas.
MISSION STATEMENT
Our goal is to deliver an express indelible luxury customer shopping experience that is the bedrock of all we do.
Our dealership environments reflect the changing global marketplace and reflect the way our customers shop for vehicles. We work tirelessly to grow our businesses partnering within our communities where we will sell and service new, pre-owned, and CPO vehicles. We aren't purely a car dealership, we are digital and physical retail destination, a way of life, a conduit to a better lifestyle.
We care deeply about our customers, employees and the community. Working in the automotive business is not just a job for us, it's a calling. We've committed to this industry because we're all striving to be a part of something that makes a real, meaningful difference.
In short, we always 'do the right thing.' And together we are "Driving Modern Luxury."
The Parts Advisor is responsible for ensuring parts availability to our customers while efficiently overseeing the dealership's investment. as part of your passionate commitment to customer satisfaction, You are also responsible for supporting parts and accessory sales, facilitating shipping and receiving, filling part orders and processing returns.
As part of your commitment to deliver an exceptional customer experience, you are expected to meet or exceed dealership objectives.
Responsibilities
As a Parts Advisor, it is part of your role to ensure that the customer's needs are seamlessly met. in doing so, your responsibilities generally include the following :
- Maintaining parts process flow.
- Handling parts transactions.
- Coordinating service department transactions.
- Processing returns.
- Maintaining parts reference materials.
- Reconciling inventory.
- Creating an engaging work environment.
- Delivering an exceptional customer experience.
It is part of your role to ensure that the customer's needs are seamlessly met.
BENEFITS
Requirements
QUALIFICATIONS
