What are the responsibilities and job description for the Senior Support Engineer position at LG Electronics North America?
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.
What We Can Offer
A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success
We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team!
The Opportunity
Responsibilities
Our Business Solutions Engineering team is seeking a Senior Support Engineer to join our team in Lincolnshire, Illinois. This role is responsible for:
$79,000—$106,000 USD
Benefits Offered Full-Time Employees
At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.
In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.
What We Can Offer
A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success
We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team!
The Opportunity
Responsibilities
Our Business Solutions Engineering team is seeking a Senior Support Engineer to join our team in Lincolnshire, Illinois. This role is responsible for:
- Create test plans and perform testing on new products to ensure the quality of the system.
- Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
- Conduct field investigations, identify root cause or supporting organization with required data leading to resolution.
- Actively update, maintain and monitor open issues.
- Analyze and clarify the queries by conducting research and troubleshooting the issues.
- Respond to customer inquiries (phone or email) and assist in troubleshooting and resolving challenges.
- Assist application engineers by supporting System Integrators.
- Attend various trade shows with supporting system installation/configuration and demo new product/technology introduction
- Assist management in creating training materials pertaining to commercial feature troubleshooting and usage.
- Documents and conveys Voice of Customer (VOC) for technical issues, such as requirements for field issue solution, to appropriate internal teams.
- Improve current test protocol and automation test tool
- Issuance of license required for customers to use special features, improvement of current processes, and technical support
- Improve IP network testing and test environment for both WIRED and WIFI
- A Bachelor's Degree in an engineering science or related discipline
- 5 - 7 years of Engineering and or Sales Engineering experience
- Fluent with Korean, reading and writing a plus.
- In-depth knowledge of hardware, networking systems and software programming.
- Knowledge of operating systems, web services, and API’s. (HTML, PHP, JAVA Script, TCP/IP Networking)
- Must have excellent communication skills, written and verbal
- Effective presentation skills and the ability to influence
- Must be detail oriented and a critical thinker.
- Must have the ability to work independently
- Must be proficient in Microsoft PowerPoint, Excel and Word
- Demonstrated knowledge of the Information Display or Digital Signage industry a plus.
$79,000—$106,000 USD
Benefits Offered Full-Time Employees
- No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
- Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
- Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
- Performance based Short-Term Incentives (varies by role).
- Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
- Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
- Group Rate Life and Disability Insurance.
- Eligible for the relevant benefit programs offered through our partner agencies.
At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.
In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.
