What are the responsibilities and job description for the Online Brand Shop (OBS) Collections Coordinator (Bilingual English/Korean) position at LG Electronics USA Inc?
LG's Mission is to be #1 by creating a better life for our customers. At LG we make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make “Life Good”! As a global leader, we strive for greatness not only in the products we make but in our people. That is why we are currently seeking the newest innovator to join our dynamic team as an OBS Collections Coordinator located in Englewood Cliffs, NJ.
Summary
Reviewing account status and following guidelines on monitor customer orders entered in the system ; Control and maintain the collection of current and past due invoices; Research and investigate reason for non-payment and obtain necessary documentation / information to provide to customer/or related team to support collection. Research and determine validity for credit memo for refund processing; Manage collection of invalid chargebacks and work directly with merchant service provider in response to merchant chargeback as needed. Communicate with external and internal team to have credit memo processed to offset open account; Weekly reporting to management on outstanding issues including but not limited to aged unpaid invoices, chargebacks.
Responsibilities
- Identify orders and its matching payment to reconcile the AR account
- Verification of duplicated charge and process refund as needed
- Monitor uncaptured payment transaction to re-process payment
- Process refund on return credit memo where it is applicable
- Matching and offset return/replacement order as needed
- Communicate with 3rd party service provider to obtain valid PODs and other required document for dispute process
- Dispute merchant chargeback with supporting documents
- Reporting to management on collection/dispute status
- Identify improvement area to enhance work efficiency and provide support on special project when it is assigned
Qualifications
- Bachelor’s degree or High School Degree with 2 years of relative work experience
- Bilingual in English and Korean
At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics. In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take in account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies, where applicable, the salary range listed may not reflect all geographic differentials applied.
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