What are the responsibilities and job description for the Home Appliance Technical Trainer (Ft. Worth/Dallas Academy) position at LG Electronics USA?
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.
What we can offer:
A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.
The Opportunity:
The Home Appliance Technical Trainer provides in-depth technical training to LG servicers as directed by LGEAI Management. Primary duties are to train Direct Mobile Service Technicians (DMSTs) in Home Appliance repair including technicians from other service networks.
Responsibilities:
- Provide technical training to DMS, ASC's and established technicians.
- Demonstrate proper technical troubleshooting, including proper use of all related test equipment and field repair techniques, along with detailed description and adherence to safety procedures.
- Tailor training materials, literature, visual aids and other physical training aids to be used during these sessions.
- Develop and maintain technical proficiency in the complete product line through extensive group and hands-on technical training research and reverse engineering of product before initiating training.
- Work closely with factory research and development team, engineers and local specialists to develop new training methods, materials and dispersible content as new products warrant.
- Attend industry conventions to provide field support and training, as well as to research competitor programs and techniques for further LGEAI program improvement.
- Maintain knowledge of applicable LG Service Policy and Procedure.
- Report on any safety-related developments.
- Perform product field testing and provide quality test feedback to provide information for product improvement.
- Provide weekly and monthly reports as required.
- Maintain operations at the Dallas training hub location operated by LGEAI headquarters management.
Qualifications / Education / Experience:
- Minimum of associate's degree, (bachelor's degree preferred) in Technical or Technical related.
- Must have the ability to proactively monitor and manage funds and finances accurately.
- High level of PC knowledge such as MS Office & possess excellent communication skills both written and oral.
- Minimum of 5 years' working experience in consumer electronics and/or appliance fields.
- Technical knowledge of sealed system repair.
- Technical bench repair experience and / or technical training experience is a plus.
- Willingness to travel up to 50% of working hours for business trips and training.
- May require some international travel to LG factories or other facilities.
- Work in office (Ft Worth/Dallas Academy)
Privacy Notice to California Applicants
At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.
In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.
LG Electronics, USA Inc., LG Mobile Research USA LLC, LG Electronics, Alabama, Inc., LGEVU and Zenith Electronics LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the Company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics.
