What are the responsibilities and job description for the Quality Engineer II - Bilingual position at LG Electronics USA?
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.
The Opportunity:
Driving better future mobility
VS (Vehicle component Solutions) Company (https://www.lg.com/global/mobility) of LG Electronics focuses on commercializing environmentally responsible automotive components and core solutions based on LG's proprietary technologies. A leading provider of core components for global car manufacturers, VS Company is supporting the emerging trend of the vehicle industry.
As the Quality Engineer II you will:
Responsibilities:
- Serve as the primary point of contact for customer quality issues, ensuring prompt resolution and customer satisfaction
- Utilize statistical tools and creative thinking to analyze warranty and plant claims, driving effective corrective actions
- Conduct follow-ups to ensure timely and thorough implementation of corrective measures
- Coordinate and manage process changes with customers to enhance product quality and efficiency
- Collaborate with Accounting, Sales, and Materials teams to address external failure costs
- Lead the analysis of customer-reported failures to identify potential root causes
- Perform hardware/software analysis, including DTC (Diagnostic Trouble Code) analysis, bench test confirmation, log capture, and PCB component investigations
- Conduct in-vehicle testing and detailed analysis, including travel to OEM sites as needed
- Manage weekly customer product development team meetings, providing updates on quality-related issues
- Oversee on-site liaison activities to facilitate effective communication and problem-solving
- Manage quality processes and procedures to ensure the shipment of high-quality products
- Supervise a local inspection facility conducting product quality testing
- Other duties as assigned
Requirements:
- Bachelor's Degree in Electrical Engineering, Mechanical Engineering, Computer Science, or Industrial Engineering
- 3 years of experience in automotive electronics, specifically ECU testing and system-level integration
- Bilingual - Korean / English
- Strong written and verbal communication skills
- Technical knowledge in automotive electronics, including ECU testing and system-level integration
- Proficiency in Microsoft Office applications (Excel, PowerPoint, intermediate-level MS Office)
- Experience with Product Failure Mode and Root Cause Analysis (both Software and Hardware)
Travel Requirements:
- Approximately 30% travel, including out-of-state and international travel
- Physical Activities: Involve X-ray and chamber usage, as well as lifting boxes weighing up to 20 pounds
Preferred:
- Prior exposure to logging tools such as QXDM, QPST, Wireshark, VehicleSpy, or CANalyzer
- Experience or knowledge of large-scale production lines, Control Plans, PFMEAs, and process control
- Knowledge of statistical and problem-solving tools like Minitab, PowerBI, Six Sigma, 8D, etc
- American Society of Quality (ASQ) certification as a Certified Quality Engineer
Benefits Offered Full-Time Employees:
- No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
- Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
- Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
- Performance based Short-Term Incentives (varies by role).
- Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
- Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
- Group Rate Life and Disability Insurance.
Benefits Offered Temporary/Contractors:
- Eligible for the relevant benefit programs offered through our partner agencies.
Privacy Notice to California Applicants
At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.
In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.
LG Electronics, USA Inc., LG Mobile Research USA LLC, LG Electronics, Alabama, Inc., LGEVU and Zenith Electronics LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the Company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics.
