What are the responsibilities and job description for the Specialist I, Process Innovation (IT) position at LG Energy Solution Michigan, Inc.?
Title: Specialist I, PI
Reports to: Senior Manager and Managers of PI Team
Location: Holland, MI
LG Energy Solution Michigan Inc. (LGESMI) develops and manufactures large lithium-ion polymer batteries and modules for electric vehicle (EV) and energy storage applications. Come join the leader in advanced EV batteries!
www.lgenergymi.com
Summary:
In this role, you will work with Process Innovation team in the business site and is responsible for managing and supervising the ongoing IT-related tasks and projects per business needs.
Responsibilities:
- IT support including troubleshooting, management and set-up of related hardware and software
- Serve as the first point of contact for users seeking technical assistance over the phone or email
- Perform troubleshooting through diagnostic techniques and pertinent questions
- Walk the users through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Record events and problems and their resolution in logs
- Follow-up and update user status and information
- Determine the best solution based on the issue and details provided by users
- Provide accurate information on IT products or services
- Identify and suggest possible improvements on procedures
- Maintain user and data security Activities
Qualifications:
- Bachelor's Degree in related field or experience equivelant to a degree
- Proven experience as a help desk technician or other similar customer support role
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Customer oriented
- Ability to lift, move, and set-up IT equipment up to 40 lbs while standing and/or kneeling
- Equipment Use: Windows 7, 10, MS Office 2013, Mobile OS (Android and iOS)
- Overtime required when necessary, including unplanned work for emergencies
- Korean Language Preferred
Experience:
- 1-3 years of experience in Information Technology, Manufacturing Systems, or related field
- Data Analysis Projects & Production System projects experience preferred
Skills:
- Excellent communication skills
- Ability to work flexible hours as needed to support entire production team and HQ
