Demo

Specialist I, Process Innovation (IT)

LG Energy Solution Michigan, Inc.
Holland, MI Full Time
POSTED ON 4/2/2025
AVAILABLE BEFORE 6/2/2025

Title: Specialist I, PI

Reports to: Senior Manager and Managers of PI Team

Location: Holland, MI


LG Energy Solution Michigan Inc. (LGESMI) develops and manufactures large lithium-ion polymer batteries and modules for electric vehicle (EV) and energy storage applications. Come join the leader in advanced EV batteries!

www.lgenergymi.com


Summary:

In this role, you will work with Process Innovation team in the business site and is responsible for managing and supervising the ongoing IT-related tasks and projects per business needs.


Responsibilities:

  • IT support including troubleshooting, management and set-up of related hardware and software
  • Serve as the first point of contact for users seeking technical assistance over the phone or email
  • Perform troubleshooting through diagnostic techniques and pertinent questions
  • Walk the users through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Record events and problems and their resolution in logs
  • Follow-up and update user status and information
  • Determine the best solution based on the issue and details provided by users
  • Provide accurate information on IT products or services
  • Identify and suggest possible improvements on procedures
  • Maintain user and data security Activities

Qualifications:

  • Bachelor's Degree in related field or experience equivelant to a degree
  • Proven experience as a help desk technician or other similar customer support role
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Customer oriented
  • Ability to lift, move, and set-up IT equipment up to 40 lbs while standing and/or kneeling
  • Equipment Use: Windows 7, 10, MS Office 2013, Mobile OS (Android and iOS)
  • Overtime required when necessary, including unplanned work for emergencies
  • Korean Language Preferred

Experience:

  • 1-3 years of experience in Information Technology, Manufacturing Systems, or related field
  • Data Analysis Projects & Production System projects experience preferred


Skills:

  • Excellent communication skills
  • Ability to work flexible hours as needed to support entire production team and HQ

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