RESIDENTIAL FACILITY ASSISTANT

RESIDENT FACILITY ASSISTANT

Overview

The Resident Facility Assistant is responsible for developing and maintaining authentic relationships with all residents while supporting their goals and providing a warm, nurturing home environment. This staff reports to the Licensed Childcare Administrator.

Principal Duties:

• Facilitating students’ moveout including move-out check list, room review, and packing of all students’ belongings
• Facilitating crisis intervention and de-escalation as needed based on best practices and agency protocols
• Carrying out emergency procedures and maintaining disaster preparedness at the home in case of fire, accident, illness or disaster, ensuring evacuation routes remain posted in designated areas.
• Ensuring that necessary items such as food, hygiene, and cleaning supplies are on-hand.
• Assisting with maintenance and upkeep of the home, reporting all home maintenance requests within 24 hours Maintenance.
• Completing assigned administrative tasks or projects such as data entry and file management.
• Communicating student health and safety concerns related to substance use or mental health and completing incident reports as appropriate.
• Maintaining excellent communication with direct care staff and director regarding house and resident concerns, completing incident reports as appropriate.
• Schedule and arrange transportation to residents’ appointments.
• Perform light household duties such as meal preparation, vacuuming, mopping, etc. as needed
• Facilitate resident medical and other outside appointments, including but not limited to setting appointments, communicating appointments to appropriate staff, and transporting residents.
• Administer medications as appropriate.
• Review medication records daily for errors and/or omissions, report any discrepancies to appropriate partners and document in system accordingly.
• Maintain and oversee medication records, including but not limited to communicating with the pharmacy or medical provider to obtain new prescriptions and refills, and all necessary record keeping for same.
• Administer first aid to resident in response to minor medical problems as appropriate.
• Notify Direct Care Staff and/or Administrator of any significant resident medical complaint.
• Guide residents in personal hygiene techniques and the proper care of their rooms and other living spaces.
• Assist residents in meal preparation steps.
• Guide and instruct residents in proper housekeeping and laundry procedures; supervise completion of daily chores.
• Use good interpersonal communication skills to gain resident cooperation and resolve resident conflicts.
• Modeling life skills to include healthy boundaries, time management, cooking and cleaning, communication, integrity, self-care
• Exercise fair, firm and consistent use of behavioral system
• Exercise appropriate intervention in accordance with the least restrictive alternative to protect resident from harming self or others.
• Interact with all residents in accordance with the treatment plan and the therapeutic process.
• Maintain therapeutic relationships with resident which does not allow self-disclosure of personal or social information.
• Record accurate and complete information in the resident chart, if needed.
• Good verbal and written communication
• Basic understanding of AI

Other related duties:

• Attends and participates in assigned organization trainings.
• Participates in weekly supervision.
• Works well with others, as team member or as an individual.
• Maintain confidentiality and privacy standards in accordance to organization policies.
• Offers feedback to administration regarding the strengths, weaknesses and potential program enhancements.
• Engages in program activities with residents in a trauma-informed manner, taking each individual resident into consideration.
• Performs other duties as assigned.

Skills & Abilities Required:

• Experience working with at-risk youth or youth experiencing homelessness.
• Embraces cultural awareness and acceptance with diverse populations
• Excellent inter/intrapersonal and verbal skills.
• Ability to exercise independent judgment when appropriate; strong decision-making skills
• Ability to communicate and work with various groups (staff, interns, volunteers, greater community).
• Data Entry
• Must possess a clean and valid driver’s license with proof of insurance
• Strong Organization Skills
• Calendar Management (preferred)
• Must be able to clear a TB, crimminal and drug background check

Education, Training, and Experience

•  High School diploma minimum. 2 or 4 year college degree preferred.
• Minimum of two-years related work experience.
• Level One Fingerprint Clearance Card or ability to obtain one.
• General knowledge of poverty related social issues and government services.
• CPR and First Aid certification (training provided).
• Residential experience (preferred).
• Bilingual in English and Spanish (preferred).
• Knowledge of BambooHR and Extended Reach (preferred).
• Knowledge of substance abuse, mental health indicators (preferred).
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Equipment Used:

• Microsoft Office Suite,
• Comfort level with nagavting throught Google and other similar platforms
• Personal mobile device with internet capability
• General office equipment (computer, printer, calculator, copier, fax, etc.)
• Personal vehicle with current registration and insurance for daily use.

Initiative:

• Judgment and maturity required in handling confidential and personal matters involving clients; must be able to accept direction and constructive criticism.
• Works independently or as a team contributor.
• Willingness and ability to adapt to flexible hours and emergency situations.
• Self-directed, creative, critical and analytical thinking/judgment skills.
• Understands and promotes Gold Star Academy’s mission and vision.

Appearance Standards:

It is each employee’s responsibility to adhere to the appearance standards established in the Employee Handbook. The organization has provided employees with the benefit of a professional/casual dress and appearance standard, and therefore expects no deviation from the policy established including, but not limited to, inappropriate clothing, make up, hair and jewelry.