Lab Services Project Manager II

Company Description

With manufacturing sites across the US, UK, Germany and Denmark, LGC Biosearch Technologies has plans to continue growing. We deliver critically meaningful genomics to our diverse customer base in molecular diagnostics, pharma/biotech, and agrigenomics. Our coordinated portfolio of products, services, and expertise supports our purpose of Science for a Safer World and we have embodied our mission by working with customers to enable research into life-altering treatments for disease and illness worldwide. We are currently seeking candidates who are up for the challenge of operating in a high-growth, passionate organization.

Since the first NGS platforms were commercialized in the early 2000s, we have been working with our customers to support mission critical applications in human healthcare and agrigenomics.  By providing innovative, high-quality components such as enzymes, oligonucleotides and magnetic beads as well as specialist kits and services, we enable our customers to harness the power of genetic data on an unprecedented scale.

Our kit and component manufacturing sites are situated across the US (Middleton, Petaluma, and  Novato) and Europe (Berlin and Lystrup) and are underpinned by either ISO 13485 or ISO 9001 compliance. These capabilities support a wide portfolio of off-the-shelf components and kits critical to NGS workflows including magnetic beads, oligos, enzymes, and library prep kits. Additionally, our primary manufacturing capabilities enable customization and bulk (OEM) manufacture of reagents such as key NGS enzymes for high volume applications.

Job Description

The Lab Services Project Manager II will serve as a key administrative and operational partner to the Lab Services team. This role is expected to actively develop and monitor timelines and milestones for service projects of significant operational scope and customer demand. As a member of the broader service operations, this role will regularly liaise with a variety of external audiences as well as business functions, including Bioinformatics, Lab Services, Customer Success, and Lab Management. This is a highly adaptable, communicative, and collaborative business partner, representing the business as a high-integrity professional who maintains positive and effective relationships with various stakeholders. On a regular basis, this role will monitor and analyze large sets of data and documentation and, where required, develop systems to organize and effectively track this information. This is a site-based role, with the potential to operate in a hybrid or remote work environment, depending on business needs and operational suitability.

To perform this job successfully, an individual must be able to perform each of the following essential functions satisfactorily:

• Define scope of Lab Services projects of significant operational impact and customer demand; independently develop deliverables in collaboration with customers, Lab Management, and commercial contacts
• Develop detailed project timelines, ensuring alignment to customer goals and operational delivery
• Partner with Lab Management to coordinate resources across Lab Services & Bioinformatics, ensuring successful execution of projects
• Serve as the primary point of contact and business partner to project stakeholders, maintaining effective business relationships and ensuring proactive communications
• Monitor project performance, providing regular updates on progress, risks, and issues and help determine corrective actions as needed
• Ensure adherence to project management best practices and quality standards throughout the project lifecycle
• Partner with Lab Management to address customer inquiries regarding data quality, turnaround time, and overall performance
• Proactively identify and capture areas of improvement and possible solutions; independently document project evaluations and best practices and ensure cross-functional communications
• Maintain comprehensive project documentation, including project plans, status reports, and meeting notes; follow or develop systems to track and organize large sets of information where required
• Utilize internal systems (such as Sales Force, IFS, LIMs) to accurately monitor project progress and regular updates
• Prepare and present project updates to cross-functional stakeholders, including key customers, global commercial and operational leadership; independently design and lead regular project management and operational meetings 
• Perform other duties as required or requested to meet business needs

Qualifications

Education/Experience/Licenses/Certifications

Minimum Qualifications:

• Bachelor’s degree in a relevant field of study (e.g., life sciences, project management, business administration)—or equivalent combination of applicable education and relevant work experience
• Proven experience in a project management role, typically evidenced by 3 or more years of relevant work experience
• Proven experience managing cross-functional projects and teams to meet a variety of deliverables on time and within budget
• Ability to work effectively in a highly matrixed, collaborative team environment
• Working familiarity with genomics & sequencing technologies
• Proficiency in project management software (e.g., Jira, Asana, Microsoft Project) and Microsoft Office Suite (e.g. Word, Excel, PowerPoint, Access)

Preferred Qualifications:

• Graduate degree in a life sciences discipline (e.g., biology, microbiology, cell biology)
• Prior experience in a project management role within a scientific, clinical, or technical environment

Competencies & Behaviours:

• Highly customer-focused and responsive, with demonstrated skills to successfully develop critical relationships and maintain effective partnerships
• Passion for discovering and developing solutions for complex, process problems faced by clients
• Team-oriented and highly collaborative, with proven ability to exert influence in a directive and positive manner
• Demonstrated verbal and written communication skills, with the ability to communicate to external and internal audiences at all levels of an organization
• Demonstrated professional judgment, tact, approachability, and diplomacy in dealing with internal and external customers as well as the ability to handle confidential and/or proprietary information
• Demonstrated autonomy: ability to self-start and drive whilst recognising the appropriate time for stakeholder engagement
• Creative problem-solving skills, combined with an ability to communicate to gain consensus and facilitate decision making within a highly matrixed environment
• Adaptable and willing to take on multiple new tasks and responsibilities while managing and prioritizing multiple tasks within a dynamic work environment
• Results-driven and process-oriented, ensuring targets are met on time and on budget
• Resonate and operate in line with LGC’s core value behaviours: Passion, Curiosity, Integrity, Brilliance, and Respect

Additional Information

What we offer (US based-employees):

• Competitive compensation with strong bonus program
• Comprehensive medical, dental, and vision benefits for employees and dependents
• FSA/HSA Pre-tax savings plans for health care, childcare, and elder care
• Deductible Buffer Insurance and Critical Illness Insurance
• 401(k) retirement plan with matching employer contribution
• Company-paid short- and long- term disability, life insurance, and employee assistance program
• Flexible work options
• Pet Insurance for our furry friends
• Enhanced Parental leave of 8 additional weeks
• PTO that begins immediately
• Town Hall monthly meeting onsite/virtual, Cheer program where employees are recognized for outstanding work, Company wide social events, frequent catered lunches and much more!

LGC strongly believes that every job applicant and employee should be valued for their talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or parental, religion, or belief. Shortlisting, interviewing, and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership!

For more information about LGC, please visit our website www.lgcgroup.com

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