What are the responsibilities and job description for the Quoting Executive North America position at LGC Group?
Location : Manchester NH Hybrid 3 days onsite
Are you a diligent professional with a passion for delivering exceptional customer service Do you thrive in a fastpaced sales support environment and have experience in handling controlled substances and compliance processes If so this could be the perfect role for you.
About the Role
We are seeking a Quoting Executive to manage and complete inquiries from various channels product sectors and endmarkets. This role plays a key part in ensuring the highest level of customer service by providing accurate and timely quotations supporting controlled substance inquiries and ensuring compliance with all relevant import and export regulations. You will act as the intermediary between Demand Generation and Demand Fulfilment roles working closely with sales operations and compliance teams to ensure a seamless customer experience.
Key Responsibilities
- Generate and manage quotations for LGC catalog products across various account types.
- Respond to customer inquiries regarding pricing availability and order processing.
- Work closely with account managers and inside sales to deliver bestinclass sales support.
- Ensure controlled substance orders are handled in compliance with existing guidelines including import permits and export licenses.
- Track and report on customer support performance metrics (e.g. customer satisfaction score response time resolution rate).
- Promote and prioritize LGCmanufactured products in quotation requests for thirdparty items.
- Communicate professionally and courteously with customers via telephone email and Service Cloud.
- Maintain accurate customer and order records in IFS ERP and other relevant systems.
- Ensure compliance with supply chain processes as set by the Operations team.
- Actively promote the LGC Webshop to drive direct customer engagement.
- Stay up to date with LGC Standards products and services ensuring continuous learning and product knowledge development.
Qualifications :
What Were Looking For
Why Join Us
If youre looking for a role where you can combine sales support compliance expertise and customer engagement we want to hear from you! Apply today and be part of our success!
Remote Work : Employment Type :
Fulltime
Key Skills
Business Development,Company Policies,Customer Service,Financial Performance,Revenue Growth,Oversight,Regional Sales,Account Management,Project Management,Product Line,Ensure Compliance,Human Resources,Procedures,Sales Goals,Direct Reports
Vacancy : 1
