What are the responsibilities and job description for the Director of Field Operations position at LGCY Power?
About This Role:
The Director of Field Operations at LGCY Power is responsible for overseeing and managing the overall operations of the field operations teams. This role ensures that all projects are executed efficiently, meet performance standards, and align with the strategic objectives of the company. The Director collaborates with cross-functional teams to optimize field operations, manage resources, and ensure that the customer experience is seamless from project initiation to completion while maximizing company performance.
Key Responsibilities:
Leadership & Team Management:
- Lead and mentor the field management team to ensure operational excellence and adherence to safety standards.
- Understand daily field operations and promote, create, and help field teams implement processes using a six-sigma approach to increase efficiency.
- Evaluate team performance and provide feedback, coaching, and development plans to ensure continual improvement.
Operations Management:
- Oversee field operations including scheduling, resource allocation, and the quality control of work performed by field personnel.
- Ensure that all field projects meet company performance metrics, deadlines, and budget constraints.
- Manage and resolve escalated field-related issues promptly to ensure customer satisfaction and project completion.
Strategic Planning & Reporting:
- Collaborate with senior leadership to develop and implement operational strategies that align with business goals.
- Analyze field operations data to identify trends and recommend improvements to enhance productivity and efficiency.
- Update and present reports on key performance indicators (KPIs), field productivity, and project outcomes for leadership review.
Customer Experience & Stakeholder Management:
- Act as a primary point of contact for sales and executive leadership, ensuring effective communication regarding field operations.
- Resolve escalated customer issues related to fieldwork and provide solutions that uphold the companys standards of service, such as company brand and values.
- Work closely with the Sales and Customer Service teams to handle escalations.
Health, Safety & Compliance:
- Ensure that all field operations comply with local, state, and federal regulations.
- Implement and monitor safety protocols to minimize risks and ensure a safe working environment for all field personnel.
- Conduct regular safety audits and field inspections to ensure adherence to company policies.
- All other duties as assigned by the VP of Field Operations and the COO.
Qualifications:
- Highschool diploma or equivalent required
- 7 years of prior solar/roofing/electrical experience
- 5 years of leadership and management experience leading a team of 30 is required
- Netsuite experience is required
- Keen attention to detail and accuracy
- Excellent written and verbal communication skills
- Exceptional critical thinking skills
- Knowledge of local AHJ/Utility requirements is required
- Strong mechanical aptitude
- Valid driver's license and a satisfactory driving record according to company policy
- Reliable transportation
- Ability to interpret plan sets
- Ability to lift 50 lbs. less than 10%
- Ability to withstand heights, climb ladders and be on roofs less than 10%
- Ability to work in a regular office environment
- Ability to travel up to 60%
What We Offer:
- Bonus potential
- 401(k) option with employer match
- 8 Paid holidays
- Attractive benefits package including health and dental coverage
- Opportunity for career development and advancement with a rapidly growing company
- High-energy, fun, and friendly culture
LGCY Power is seeking highly motivated industry specialists to join our growing team of elite solar professionals. We are seeking individuals that are ready to help us deliver on our mission: to provide an extraordinary customer experience while becoming the best version of ourselves and helping others to do the same.
LGCY is one of the fastest growing residential solar providers in the nation since 2014 and has been recognized as Best Places to Work by Glassdoor.
LGCY Power is an Equal Opportunity Employer committed to diversity in the workplace. Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity or any other category protected by applicable federal, state, or local laws.
Applicants being considered for hire must pass a drug test after receiving an offer of employment for this safety-sensitive position. Refusal to submit to testing will result in disqualification of further employment consideration.
LGCY Power will check the motor vehicle records as part of the pre-employment screening process when driving is an essential job function or when a rental car may be needed for business travel purposes. The applicant's job offer is contingent on eligibility under the company policy.
LGCY Power uses the E-Verify employment verification program.
