What are the responsibilities and job description for the Retail Branch Associate - Rome position at LGE Community Credit Union?
What You'll Do :
The Retail Branch Associate is responsible for providing frontline support and service to current and potential customers to meet their everyday banking needs. This includes marketing and cross-selling products and services, as well as performing customer service, branch operations and teller functions in a retail environment.
Essential Functions :
Customer Service :
Greet customers and be knowledgeable of Bank services
Assist in answering the telephone and transferring calls to appropriate personnel
Respond to customer inquiries in person or by phone; discuss products and rates, etc.
Open and process any account type or product offered by GCB
Assist with stop payments, debit card ordering and disputes, wire transfers and check orders
Cross-sell GCB products and services including mortgages, loans and cash management services, etc.
Teller Area :
Cash checks and process other types of account withdrawals, accept deposits, verify cash and endorsements, and issue receipts
Accept loan payments and safe deposit box rental payments
Issue official checks and redeem U.S. Savings Bonds
Process credit card payments and advances, and night deposit bags
Research and verify account information, provide account balances and resolve problems for customers as necessary
Operate and maintain Teller Source Capture and Branch Capture equipment as required
Perform end of day balancing as required at each branch location
Balance ATM and replenish cash as needed
Compliance :
Maintain a reasonable knowledge of the Bank Secrecy Act and Anti-Money Laundering policies and any other regulatory requirements and policies that are specific to retail banking area.
Who you are :
Formal Education & Certification : High School Diploma or equivalent required
1-3 years of customer service or sales experience; or equivalent amount of directly related college
education
Cash handling experience preferred
Travel : Among branch locations as needed to meet the needs of the business
Supervisory Responsibility : None
Working Conditions : Standing most of the time, walking throughout service areas, moving, or sitting for brief periods. Carrying articles such as files, ledgers, folders, etc. Lifting of coins is occasionally required, which includes rolled coin trays, or bagged / loose coins from coin machine
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