What are the responsibilities and job description for the Customer Sales and Service Rep position at LGG Industrial?
LGG INDUSTRIALLGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America.We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best.Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit www.lggindustrial.comABOUT THIS OPPORTUNITYRole ProfilePosition : Customer Sales & Service RepresentativeJob Location : Moss Point, MSJob Type : Full-TimeStatus : Non-ExemptSummary of the RoleThe function of the Customer Sales and Service Representative is to provide direct support to the Branch Operations Managers and Sales Representatives in the ongoing development of existing and prospective LGG Industrial customers to ensure that the Branch is able to meet its growth targets.ResponsibilitiesMust maintain 100% commitment to safety policies and procedures.Partners with Sales Representatives to provide sales quotesProcesses incoming inquiries into company sales systemQuotes customers using working knowledge of productSuccessfully achieves budgeted Branch sales goalsAssists A / R personnel in creating and establishing new accounts and follows up on collectionsCoordinates with Sales Representatives and Branch management to keep account activities updatedMonitors delivery date commitments and expedites where appropriateMonitors customer specific inventory for sales order fulfillmentBuilds and maintains strong internal and external relationshipsProvides technical / service support to account management, branch management and internal and external customersSkills and AbilitiesPossess excellent customer service skillsAbility to interact with customers and team-members in a professional mannerAbility to work independently and prioritize responsibilitiesMust have excellent communication skills, both oral and writtenRequires a proficiency in math skills including addition, subtraction, multiplication and division in units of measureMust be able to perform calculations using whole numbers, fractions and decimals.Basic computer skills including MS Word, Excel, internet and emailMust be able to successfully utilize the company softwareMinimum Qualifications : 18 years of age or olderMinimum of 1 year Business to Business Customer Service ExperienceHigh School Diploma or EquivalentBasic computer skills including MS Word, Excel, internet and emailAbility to perform basic mathAbility to work overtime, as requiredPreferred Qualifications : 1-3 years of customer service experience in industrial distributionPrevious experience utilizing an ERP systemProduct knowledge in hose, gasket and conveyor systems a plusTotal RewardsCompetitive compensation plan, with a bonus potential of 5% of salaryHealth Benefits : medical, dental, vision, short term and long-term disability – available 1st of month following the date of hire401k with company matchPaid vacation, holidays and sick timeEqual Opportunity EmployerWe're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, genetics, gender identity, national origin, veteran or disability status.Qualified Candidates Only. Although we appreciate your interest, only those selected for an interview will be contacted.We will be accepting applications for this role through September 13, 2024.
