Maintenance Operations Support Manager

Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better.

Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.

Principal Duties / Responsibilities :

• Accounts for expenses (such as labor, overtime, travel) of the assigned departments.
• Conducts coaching sessions with personnel as needed. Prepares performance evaluations, works with individuals on career planning, training, and skills development. Ensures compliance with hourly work rules. Provides input into hiring / termination decisions.
• Attends departmental and customer meetings as needed.
• Maintains regular interaction with management team and customers.
• Ensures all required reporting is completed.
• Utilizes multiple enterprise systems to conduct daily business within department.
• Makes personal follow up calls to all customer complaints. Escalation point for customer complaints.
• Adheres to all ISO processes, procedures, and policies.
• Develops and maintains business relationship with all ATS departments.
• Continually improves processes; quantitatively monitors processes. Completes required quality core classes and uses skills and techniques presented. Uses the Core Values in work environment. Ensures compliance with company / customer safety procedures.

Knowledge, Skills, Abilities (KSAs), & Competencies :

Essential KSAs :

Desirable KSAs :

Competencies :

Physical Demands and Working Conditions :

While performing the duties of this job, the employee is regularly required to stand; walk; use hands / fingers to handle, or feel; reach with hands and arms; stoop, kneel, crouch; and talk or hear. The employee is also required to use a telephone with headset for verbal troubleshooting, frequent use of a standard keyboard and computer to document calls in a ticketing system, and occasional use of other office equipment. The employee must occasionally lift and / or move more than 30 pounds. The employee is occasionally required to sit for long periods and use close and color vision. Work is typically performed in a moderately noisy business office.

ATS is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.

ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here.

Privacy policy review here.