CALL CENTER ADMIN 2ND SHIFT

The Rep. will dispatch service workers to install, service, and repair powered conveyor systems and other facility equipment for our customers by performing the following duties.

• Reviews work orders from departments or complaints from customers and records type and scope of service to be performed.
• Determines and schedules orders according to urgency.
• Receives check in calls from service technicians.
• Informs technicians of type and location of work to be performed and dispatches technicians to jobsite.
• Accurate recording of repairs, installation, removal of equipment and tech notes required on each job.
• Professionally communicates to both the customer and client to ensure job completed timely.
• Other duties as assigned.

What you need:

• High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
• Requires excellent communications and customer services skills.
• Must be detail oriented.
• Basic knowledge of Microsoft Office.
• The ability to learn relevant work order management software.
• Self-motivated and able to work independently
• Good attendance is a must

Preferred Skills:

• Prior Customer Service experience and/or Service Dispatch experience.