What are the responsibilities and job description for the Application Support Specialist Tier 1 (Remote) position at LHC Group?
Summary
The Application Support Specialist Tier 1 serves as a first point of contact for people experiencing a variety of difficulties with applications for basic issues related to our applications. Will provide detailed technical assistance with LHC applications, and perform application maintenance as necessary to support business activities.
Responsibilities
- Serve as a first point of contact for people experiencing a variety of difficulties with their software and
hardware - Maintain exemplary customer service by exercising a professional, friendly, and calm demeanor when
communicating with customers using a variety of communication and support technologies - Assist customers at all levels of technical knowledge with their issues and communicate at their level
with appropriate respect - Document, prioritize, and monitor customer issues to ensure a timely resolution
- Efficiently and effectively work through a series of questions to identify the issue and systematically
work through the responses to arrive at a solution - When not able to independently solve an issue, will ensure that the issue is resolved by escalating the issue
to a more senior service desk professional as appropriate - Gain proficient working knowledge of the applications they are responsible for supporting
- Remain up to date with all new upgrades, system enhancements and changes to ensure effective
solutions are given to customers - Remain current with all required continuing education and compliance training mandated by the company
and/or by supervisor - Identify trends in incoming issues and effectively communicate the finds to the next level of support
- Maintain productivity standard as set forth by supervisor at or above 100%
- Display a sense of urgency and drive to complete tasks quickly
Education and Experience
- Associate's/Bachelor's Degree or appropriate level certifications preferred.
- Homecare Homebase or other electronic medical record system experience required.
- Demonstrate excellent customer service skills, strong logic skills, understanding of current computer, telephonic and mobile technology, excellent verbal and written communication skills, ability to think quickly and logically when under pressure and strong capability to multitask and prioritize a busy workload.
Company Overview
LHC Group is committed to a culture of diversity, equity and inclusion and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any legally other protected characteristic.
LHC Group Inc Home Office a part of LHC Group family of providers – the preferred post-acute care partner for hospitals, physicians, and families nationwide. We deliver high-quality, cost-effective care that supports our patients when and where they need it. From our home health, hospice, and community-based services to inpatient care at our clinics and hospitals, our mission is to reach more patients and families with effective and efficient healthcare. More hospitals, physicians, and families choose LHC Group because we are united by a single shared purpose: It's all about helping people.
