What are the responsibilities and job description for the Business Manager Hospice position at LHC Group?
Summary
The Hospice Business Manager is responsible for managing, coordinating, and directing the administrative support and non-clinical operations of the agency. The Business Manager must ensure that all duties are performed in a timely manner and in accordance with applicable rules, policies, and regulations. The Business Manager is responsible for ensuring that all administrative support functions for the agency are operating effectively and efficiently.
Responsibilities
- Coordinates with appropriate parties to ensure agency patient billing data is captured and processed timely.
- Responsible for overseeing and maintaining contracts, binders, and HR/medical files for all agency employees and contract staff in accordance with policy and applicable regulations.
- Manages non-clinical staff (as applicable to location) and manages all non-clinical workflow and processes in the office. This includes providing input into hiring, disciplinary, and separation decisions.
- Responsible for the procurement and cost-effective inventory control of goods and services utilized by the facility (ex. medical supplies, DME use, office supplies, and contracted services) within budgeted guidelines and in collaboration with the clinical manager.
- Manages incoming, outgoing, and interoffice mail.
- Uploads patient information in the patient's medical record on a daily basis.
- Participates in implementing and managing quality assurance and performance improvement plans and initiatives within the agency.
- Coordinates, manages, and completes administrative support for workflow and interdisciplinary team meetings.
- Responsible for managing the payroll process within the agency, including following all LHC Group wage and hour policies and procedures, as well as all applicable state and federal regulations. Performs regular reviews and audits of compensation practices, provides training to staff as needed, and notifies leadership immediately of any discrepancies or payroll concerns.
- Responsible for processing and ensuring successful & timely onboarding and training for all new agency employees/contractors/students. This includes all new hire paperwork such as demographics and employment eligibility (to include drug screening, reference check, and background searches) on an as needed basis. It also includes ensuring all ongoing trainings are completed timely by all staff.
- Completes assigned competencies monthly via LHC’s learning platform (iTrain), and attends in-services as required.
- Maintains strict adherence employee & patient confidentiality on a daily basis.
- All other duties as assigned.
Creates a welcoming environment for visitors and employees to be productive and satisfied.
Ensures timely & proper processing of paperwork related to injury and accident logs.
Assists the clinical director with preparing an annual budget, scheduling expenditures, analyzing variances, initiating corrective actions to drive financial performance.
Education and Experience
- At least 3 years of healthcare experience, or 3 years of experience in an office administration role.
- Demonstrates strong organizational, written, and verbal communication, and time management skills.
- Demonstrates computer proficiency to include Microsoft Office suite.
- Demonstrates ability to work independently.
- Demonstrates strong process and people leadership abilities.
- Experience with payroll process, supply management, and basic financial knowledge preferred.
