What are the responsibilities and job description for the Business Office Manager position at LHC Group?
Summary
The Home Health Business Manager is responsible for managing, coordinating, and directing the administrative support and non-clinical operations of the agency, and for ensuring that all duties are performed in a timely manner. The Business Manager is also responsible for ensuring that all administrative support to Executive Director and/or Clinical Director functions are operating effectively and efficiently.
Responsibilities
- Responsible for overseeing and maintaining contracts, binders, and HR/medical files for all agency employees and contract staff in accordance with policy and applicable regulations.
- Responsible for reviewing, reconciling, and submitting invoices to Home Office in accordance with LHC Group policy. This also includes ensuring payment is issued timely, following up on concerns, and maintaining a positive relationship with all vendors.
- Performs and or manages billing audits per policy and follows-up with corrections.
- Manages clerical staff and manages all non-clinical workflow and process in the office. This includes timely completion of all clerical tasks, as well as providing input into hiring, disciplinary, and separation decisions.
- Ensures that communication within the agency is effective, timely and managed in a professional, customer service-oriented manner, in line with the Standards of Behavior.
- Responsible for processing and ensuring successful & timely onboarding and training for all new agency employees/contractors/students. This includes all new hire paperwork such as demographics and employment eligibility (to include drug screening, reference check, and background searches) on an as-needed basis. It also includes ensuring all ongoing trainings are completed timely by all staff.
- Responsible for managing the payroll process within the agency, including following all LHC Group wage and hour policies and procedures, as well as all applicable state and federal regulations. Performs regular reviews and audits of compensation practices, provides training to staff as needed, and notifies leadership immediately of any discrepancies or payroll concerns. Reviews OASIS Validation within 7 days of receipt of report and takes appropriate action.
- Responsible for coordination of Personal Emergency Response Program including but not limited to: scheduling, deployment, cleaning, inventory management, and training of staff.
- Responsible for the procurement and cost-effective inventory control of goods and services of the facility (ex. medical supplies, office supplies, and contracted services) within budgeted guidelines.
- Ensures timeliness of the annual distribution of physician satisfaction surveys.
- Creates a welcoming environment for visitors and employees to be productive and satisfied.
Education and Experience
- At least 3 year healthcare experience, or 3 year experience in an office administration role or a bachelor’s degree required.
- Demonstrates strong organizational, written, and verbal communication, and time management skills.
- Demonstrates computer proficiency to include Microsoft Office suite.
- Demonstrates ability to work independently.
- Demonstrates strong process and people leadership abilities.
- Experience with payroll process, supply management, and basic financial knowledge preferred.
