What are the responsibilities and job description for the Central Intake Manager RN position at LHC Group?
Summary
We are hiring for a Central Intake Manager (RN)
At Caretenders, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve—it truly is all about helping people.
We strive to offer benefits that reward the whole you!
- employee wellness programs
- flexibility for true work-life balance
- holidays & paid time off
- continuing education & career growth opportunities
- company-wide support & resources to help you achieve your goals
Take your career to a new level of caring. Apply today!
Responsibilities
The Central Intake Manager in Home Health manages and supervises all administrative and operational activities within Central Intake to include referral acceptance and processing, obtaining of initial and ongoing authorizations for private insurance payers, oversight of Home Med Monitoring Program, and after hours answering service liaison activities.
- Oversees and monitors telephone referrals from all referral sources including but not limited to, Physicians, Hospital Social Workers, Hospital Discharge Planners, Nurses, patients, and families.
- Implements protocols related to Central Intake operations dealing with finance, case management, referral process, marketing, and liaison with Answering Service for branch operations.
- Assures the staffing of Central Intake with qualified personnel. Selects, orients, manages, and evaluates Central Intake staff.
- Compiles reports for Senior Staff to include statistics for DON's, referrals, marketing activities as needed.
- Participates in short and long-range planning based on the company goals and objectives.
- Analyzes and requests system enhancements related to company database.
- Assists finance department and branches with payer code changes and authorizations upon notification of patients insurance carrier changes as needed.
- Manages the operational functions of teams on an ongoing basis.
- Travels to provide assistance in branch offices as needed.
- Manages and directs operations of Central Intake and monitors branch schedule of availability to assure appropriate acceptance and staffing of referrals.
- Coordinates the staffing of cases with Branch Managers and Administrators as required, to assure Acceptance of all possible referrals.
- Attends and participates in workshops, continuing educational programs, seminars, etc. to keep abreast of current departmental changes.
- Attends and participates in annual in-service training programs.
- All other duties as assigned.
Education and Experience
- Minimum two years experience in health care and two years managerial experience.
- Registered Nurse or Bachelors Degree in Health Care Field.
Company Overview LHC Group is committed to a culture of diversity, equity and inclusion and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any legally other protected characteristic.
