What are the responsibilities and job description for the IT Technician Tier 1 position at LHC Group?
Summary
The IT Technician Tier I serves as a first point of contact for people experiencing a variety of difficulties with their software, applications and/or hardware for level one technical problems related to our information technology.
Responsibilities
- Will serve as a first point of contact for people experiencing a variety of difficulties with their software, applications and/or hardware
- Will maintain exemplary customer service by exercising a professional, friendly, and calm demeanor when communicating with customers using a variety of communication and support technologies
- Will assist customers at all levels of technical knowledge with their issues and communicate at their level and appropriate respect
- Will document, prioritize, and monitor customer issues to ensure a timely resolution
- Will efficiently and effectively work through a series of questions to identify the issue and systematically work through the responses to arrive at a solution
- When not able to independently solve an issue, will ensure that the issue is resolved by escalating the issue to a more Tier 2 professionals as appropriate
- Will gain proficient working knowledge of the technology that you are responsible for supporting
- Will remain up to date with all new upgrades, system enhancements and changes to ensure effective solutions are given to customers
- Will remain current with all required continuing education and compliance training mandated by the company and supervisor
- Will identify trends in incoming issues and effectively communicate the finds to the next level of support
- Will maintain productivity standard as set forth by supervisor at or above 100%
- Will display a sense of urgency and drive to complete tasks quicky
Education and Experience
- Associate's/bachelor's degree or appropriate level certifications preferred
- Experience in troubleshooting desktops, laptops, printers, mobile phones, and tablets is required
- Demonstrate excellent customer service skills
- Demonstrate strong logic skills
- Demonstrate strong mechanical skills
- Demonstrate proficiency in supporting Microsoft Windows operating system
- Demonstrate proficiency with Android tablets Strong mechanical skills
- Demonstrate Excellent verbal and written communication skills
- Demonstrate exceptional ability to think quickly and logically when under pressure
- Demonstrate strong capability to multitask and prioritize a busy workload
Company Overview
LHC Group is committed to a culture of diversity, equity and inclusion and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any legally other protected characteristic.
LHC Group Inc Home Office a part of LHC Group family of providers – the preferred post-acute care partner for hospitals, physicians, and families nationwide. We deliver high-quality, cost-effective care that supports our patients when and where they need it. From our home health, hospice, and community-based services to inpatient care at our clinics and hospitals, our mission is to reach more patients and families with effective and efficient healthcare. More hospitals, physicians, and families choose LHC Group because we are united by a single shared purpose: It's all about helping people.
