What are the responsibilities and job description for the Patient Services Representative position at LHC Group?
Summary
We are hiring a Scheduling Specialist.
At Elite Home Health, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve—it truly is all about helping people. You can find a home for your career here.
As a Schedule Specialist, you can expect:
- continuing education and tuition reimbursement opportunities
- team environment and supportive leadership
Give your passion to serve others and your drive for better, more advanced quality healthcare.
Responsibilities
- Utilizes EMR and scheduling tools to efficiently schedule all visits with field staff taking into account business needs, patients’ needs and employee needs.
- Processes workflow for requested scheduled, missed, rescheduled, reassigned, declined, and delivered visits.
- Monitors Pending Referrals daily and assigns licensed professional (LP) and patient care manager for all SOC visits.
- Communicates daily with field staff regarding any visits unaddressed in late, pending, or incomplete status for resolution as appropriate.
- Runs Scheduling Request Report daily, completes requests as appropriate for Medicare week. Monitors productivity and distribution of regular visits for caregiver optimization, communicates with team leader as appropriate.
- Reviews Unverified Visit report daily. Communicates directly with field staff, patient care manager, clinical director as needed.
- Monitors action screen and processes all assigned tasks, coordination notes, admin tasks in a timely manner.
Education and Experience
Education Requirements
- High school education or equivalent
Experience Requirements
- Minimum one year of scheduling experience in health care setting.
Skill Requirements
- Exceptional organizational, customer service, communication, and decision making skills required.
- Working knowledge of state and federal regulations governing OASIS visits, supervisory, and reassessment visits
