What are the responsibilities and job description for the Referral & Admissions Coordinator position at LHC Group?
Summary
LHC Group is the preferred post-acute care partner for hospitals, physicians and families nationwide. From home health and hospice care to long-term acute care and community-based services, we deliver high-quality, cost-effective care that empowers patients to manage their health at home. More than 60 leading hospitals and health systems around the country have partnered with LHC Group to deliver patient-centered care in the home. More hospitals, physicians and families choose LHC Group, because our 30,000 employees in 35 states are united by a single, shared purpose: It's all about helping people
The Referral and Admission Coordinator is responsible for managing the referral process for assigned agencies. The Referral and Admission Coordinator works closely with other members of the team to ensure adequate coordination and transition for patients with an order for home health services. The Referral and Admission Coordinator is responsible for processing all incoming referrals through e-portals and other methods and may have additional duties assigned.
Responsibilities
- Responsible for the referral process through e-portals and other referral sources for assigned home health agencies.
- Effectively communicates patient/referral information to appropriate staff members, referral sources and location/s.
- Obtains demographic and clinical information from clients, physician’s offices, and all other referral sources to obtain a complete referral.
- Delivers a seamless referring partner, patient, and agency experience by developing and implementing a service-minded culture with consistency in daily operations.
- Provides general information about agency services to patients, families and other referral partnersas needed.
- Effectively triages incoming calls and messages from referral sources and other partners.
- Communicates directly with all involved including but not limited to the attending physician, referring physician, nurse, facility, patient, and families.
- Serves as a liaison between clinical staff, referral partner and business development staff.
- Attends and participates in annual in-service training programs.
- Maintains compliance by documenting accurately and timely with the organizations electronic medical record system.
- Assists in data entry and tracking of non-admitted patients.
- Serves a patient advocate by ensuring optimal patient outcomes.
- Complies with all state and federal referral/intake regulatory requirements.
- All other duties as assigned.
- If a licensed LPN, LVN, or RN, additional clinical duties may be required of the role including but not limited to accepting verbal orders for evaluation of patient for services.
Education and Experience
Formal Education: High School diploma required; Bachelor’s degree preferred. May be a graduate of an accredited LPN, LVN or RN school.
License, Registration, and / or Certification Requirement: May be an LPN, LVN, or RN licensed in the state in which LHC Group operates
- Sales support or customer service experience required.
- Minimum of one (1) year of healthcare experience required.
- Strong communication skills and the ability to work both with a team and independently.
- Computer experience including knowledge of Microsoft Office required.
- Must have excellent critical thinking and problem-solving skills.
Company Overview
LHC Group is committed to a culture of diversity, equity and inclusion and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any legally other protected characteristic.
