What are the responsibilities and job description for the Customer Service Specialist position at LHH Recruitment Solutions?
Job Description
Job Description
LHH Recruitment Solutions is looking for a Customer Service Specialist for a contract-to-hire, hybrid position in Louisville, KY. This role involves managing orders via phone and electronic systems, following communication scripts, and acting as a liaison between the company and its customers. Additionally, the specialist will verify and reconcile financial information, including order to cash processes.
Key Responsibilities :
Resolve customer inquiries promptly.
Build and maintain strong customer relationships.
Maintain accurate CRM documentation.
Keep records of routine accounting transactions.
Validate contract pricing, units of measure, credit limits, and licensure.
Manage invoicing and finance for customers.
Minimum Job Requirements :
High School diploma or equivalent.
Two years of billing and invoicing experience.
Two years of customer service experience.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Knowledge, Skills & Abilities :
Experience in billing and invoicing.
Strong data and information analysis skills.
Excellent customer service skills.
Knowledge of CRM and cloud-based software.
Strong time management and organizational skills.
Professional demeanor and positive attitude.
Effective communication skills.
Pay Details : $21.00 to $22.00 per hour
Search managed by : Mandy Dillinger
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer / Veterans / Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / www.lhh.com / us / en / candidate -privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Salary : $21 - $22
