What are the responsibilities and job description for the Customer Support Representative position at LHH Recruitment Solutions?
LHH is looking for a Customer Support Specialist to join our client's team. You will handle customer inquiries, order entry, invoicing, and returns. You will also provide regular updates on order status and act as a liaison between customers and internal departments.
Duties and Responsibilities:
- Serve as the main contact for customers, managing inquiries, orders, invoicing, and returns.
- Process and manage customer orders, validate pricing, lead times, and inventory availability.
- Build and maintain relationships with customers and internal teams.
- Collaborate with business development, planning, quality, logistics, and warehouse teams.
- Manage deadlines, prioritize workload, and perform other tasks as assigned.
Qualifications:
- Experience in customer service or supply chain roles.
- Strong organizational and multi-tasking skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced and dynamic environment.
- Proficiency in using customer portals and order management systems.
- Knowledge of drayage and shipping processes is a plus.
Pay Details: $55,000.00 to $65,000.00 per year
Search managed by: Ryan Tegtmeier
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Salary : $55,000 - $65,000
