What are the responsibilities and job description for the CWR-Customer Service Rep I - Ann Arbor, MI position at LHH Recruitment Solutions?
3rd Shift - Customer Service Representative Needed!
LHH has a client located in Ann Arbor, MI who needs a Customer Service Representative on a contract to hire opportunity!
This is a great chance to work with a well-known Logistics company to advance your career!
Job Summary:
Provide service excellence to internal customers. Collaborate with customers and service center personnel to resolve issues.
Description of Essential Job Functions:
What you’ll do on a typical day:
Receive incoming calls from employees who have been involved in an accident, have been injured, and/or have been in a roadside breakdown; receive calls from the motoring public, law enforcement, claims adjusters and the Casualty Claims department.
Perform general clerical duties as assigned, including but not limited to answering and directing phone calls, cross-training, training new team members, data entry and invoice payment.
Coordinate service repairs and breakdown assistance between service centers and vendors on several different types of company equipment, such as trucks, trailers, and dollies.
Collaborate with all levels and departments to include Executives, Safety Managers and Shop Managers, as well as other departments such as Linehaul.
Follow directions while remaining engaged, productive, flexible, and adaptable to changing conditions and expectations.
Offer team support when and where needed; understand that individual contributions reflect the team and can impact credibility and/or customer satisfaction.
What you need to succeed:
At a minimum, you’ll need:
2 years of related work experience and call center environment
Excellent typing and 10-key skills
Experience with Microsoft Office
Availability to work a variety of shifts, including days, evenings, nights, and weekends.
Ability to work independently with little or no supervision and/or in a team environment.
It’d be great if you also have:
Familiarity with DOT regulations
Transportation experience
Ability to work independently, with little or no supervision and/or in a team environment.
Excellent verbal and written communication skills
Positive, can-do attitude to achieve goals.
Excellent interpersonal and communication skills to effectively interact with internal and external customers, law enforcement, claims adjusters, etc., and to influence business/function leaders.
Strong organizational and investigative skills
Creativity and good judgment in problem-solving and communications
Title: Customer Service Representative
Location: Ann Arbor, MI (Hybrid role)
Pay: $20/hour
Hours: Monday – Friday. 11pm – 7:30am. (3rd Shift)
Type: Contract to Hire
Industry: Logistics
If you have an interest in the 3rd shift Customer Service Representative, please apply now!
Pay Details: $20.00 per hour
Search managed by: Ryan Paul
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Salary : $20
